Ensure new employees are oriented to the organization, its policies, facilities, etc.
Ensure all work is completed according to established policies, procedures, and standards
Facilitate Employee Training and Development
Manage individual and team scorecard per month
Monitor, assess and provide feedback about employee's performance
Provide ongoing guidance to employees in the forms of ongoing coaching and mentoring
Conduct performance appraisal on a regular basis and participate in annual review process
Develop and implement PIP if performance is not adequate
Approve and monitor daily team attendance
Oversee, and as needed, support staff in activities to ensure timeliness and accuracy of relative output
Support and drive employee engagement and corporate social responsibility initiatives
Conflict / Crisis Management
Regularly review the needs of employees
Help, discuss, evaluate, and resolve personal and work issues among team members
Inform and monitor employees during times of crisis or disaster to assess situation
Inform the manager of the current situation of team members and recommend solution
Reporting
Submit regular operation performance status reports to local leadership team
Generate monthly performance update to BU stakeholder
Update all necessary reports needed by Stakeholders
Ensure all reports are accurate, updated and submitted on time
Operational and Process Management
Gain good understanding of the business to be able to monitor accuracy of work, identify opportunities to develop people, improve processes and drive results
Develop and implement support plans for overall department operations to meet service level objectives and metrics and manage day-to-day operations
Review, develop and implement process improvements, departmental goals and objectives
Conduct monthly operations review and execute action items agreed with the manager and business unit partners
Manage multiple processes or work functions simultaneously
Monitor and manage workload and assignments of the team
Drive key initiatives to facilitate team process improvement and efficiency as well as partner with Leadership to implement critical actions
Manage and facilitate the corrective action process, partnering with the Manager
Process audit support annual process audit activities
Operations Standard support compliance with established processes
Complete other duties as assigned
Qualifications
Must possess a Bachelor's degree, in any field
Strong organizational skills with the ability to manage multiple priorities within tight deadlines to accomplish
Ability to multi-task in a fast-paced, deadline driven environment and flexibility to adapt to changes in client and management direction
Thorough understanding of complex system support environment
Ability to communicate clearly and effectively, listen actively and comprehend, possess technical writing skills, follow directions and process accurately, have strong analytical and problem-solving skills.
Ability to develop and maintain positive relationships with stakeholders
Ability to work collaboratively within and across teams
Must be in current role for 1 year
Must not have received any Disciplinary Action within the past 12 months
Must not have any Attendance and Punctuality issues in the past 12 months
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