Salesforce Administrator

Optimize Salesforce Systems That Power Customer Experience

Build your Salesforce career in a role where accuracy, service quality, and platform reliability directly support business growth. As a Salesforce Administrator, you will contribute to a global water purification company that delivers innovative products while building lasting relationships with customers, employees, suppliers, and communities. You will manage user support, configurations, permissions, data quality, and system improvements that help teams work smarter every day. With Emapta, this opportunity becomes a long-term global career path backed by a top 1% employee experience.

Snapshot

Employment Type: Full time

Shift: Day Shift, Weekends Off

Work Setup: Permanent work from home

Benefits

• Day 1 HMO coverage with free dependent
• Competitive salary package
• Permanent WFH arrangement
• Prime office location in Makati (easy access to MRT stations, restaurants, and banks)
• Fixed weekends off
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more Visit: https://emapta.com/training-calendar/)
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

Qualifications

• 3-5+ years of hands-on Salesforce Administrator experience, preferably supporting live production Salesforce environments
• Proven experience managing ticket-based Salesforce support workflows, issue resolution, user requests, and system troubleshooting
• Strong functional knowledge of Salesforce configuration, including objects, fields, record types, page layouts, validation rules, and workflow processes
• Expertise in Salesforce access management, including profiles, roles, permission sets, sharing rules, and user permissions
• Salesforce Associate and/or Salesforce Administrator certification is required or highly preferred
• Experience supporting sales, service, or customer-facing business teams within Salesforce
• Customer-focused mindset with strong problem-solving, communication, and stakeholder support skills
• Exposure to integrated Salesforce environments, including MuleSoft, OwnBackup, or similar tools, is advantageous
• Familiarity with JIRA, Bitbucket, GitHub, GitLab, CI/CD concepts, or release management processes is a plus
• Highly organized, detail-oriented, and able to manage multiple support requests while maintaining accuracy and service quality

Responsibilities

• Act as first point of contact for Tier 1-2 Salesforce issues and resolve incidents efficiently
• Log, track, and escalate tickets while diagnosing access, usability, and data issues
• Manage user lifecycle including account creation, updates, and deactivation
• Assign roles, profiles, and permission sets aligned with access governance
• Maintain and configure fields, layouts, record types, and approved enhancements
• Retire obsolete configurations following governance standards
• Monitor data quality and resolve duplicates, incomplete, and inaccurate records
• Perform data cleansing and bulk updates as required
• Identify root causes of data issues and implement preventative improvements
• Execute system testing and support UAT coordination with stakeholders
• Prepare release notes and user communications
• Provide user support, coaching, and basic Salesforce training
• Maintain documentation for configurations, processes, and knowledge base updates

About the Client

Our client is a respected global manufacturer in the water supply and treatment industry, known for delivering innovative purification solutions that elevate everyday living. With a strong commitment to quality, sustainability, and customer satisfaction, they continue to expand their global footprint while maintaining a culture built on integrity, excellence, and long-term partnerships.

Join the Top 1% Talent. A better career. A better life.

Welcome to Emapta Philippines: home to professionals who choose growth, balance, and impact. Recognized as one of HR Asia's Best Companies to Work For in Asia 2025 and a finalist in the 2026 Inspiring Workplaces Awards Asia, Emapta offers more than opportunities -- it provides a career environment where people thrive. Collaborate with global teams, build meaningful expertise, and grow in a culture that prioritizes both performance and well-being.

Apply now and experience the difference!