Salesforce Administrator

POSITION SUMMARY

The role of Salesforce Administrator is to ensure the Salesforce platform is configured, implemented, supported, and enhanced across our business. We are looking for someone with a strong understanding of the Salesforce platform, who can understand the current setup and our business objectives.

The individual should have the ability to work in a fast-paced environment and adapt to the change management and governance. It is important this individual has a desire to keep learning and can work autonomously. The ideal candidate will be able to liaise with stakeholders and clearly explain design options and the potential impact.

DUTIES & RESPONSIBILITIES

• Salesforce configuration and maintenance of custom and standard objects, record types, fields, page layouts, formulas, data validation rules, workflows, flows, approval processes, app builder, installed packages, etc.
• Manage all aspects of users and licenses including new user setup/deactivation, roles, profiles, permissions etc. (User Profiles, Role Hierarchy, Sharing Rules and Security)
• Implement change control and best practices with regards to configuration, testing, data integrity, etc.
• Identify and gather requirements, propose scalable solutions that leverage Salesforce functionality.
• Document design solutions and processes
• Ensure high quality delivery.
• Evaluate and install new Salesforce releases.
• Maintain system proactively including security reviews and health check.
• Promote the configuration across Salesforce instances via DevOps tools.
• Work with integrated applications including FormAssembly, FormStack, Conga etc.
• Learn new Salesforce based applications to evaluate whether the application is suitable for our businesses.
• Import and export data via Data Loader
• Administer Salesforce Sandbox environments.

MINIMUM EDUCATION AND /OR EXPERIENCE

• Bachelor's degree or equivalent business experience.
• Certified Salesforce Administrator
• Strong Salesforce product knowledge and 2+ years of Salesforce Administrator hands-on experience.
• Experience with analyzing and solving complex logical problems, working effectively in teams to achieve user objectives, and coordinating the efforts of various departments and functions.
• Good communication and interpersonal skills.

REQUISITE KNOWLEDGE, SKILLS, AND ABILITIES

• Effective communicator- written and verbal
• Experience in Salesforce configuration tools, including Workflow, Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards and reports etc.
• Data management skills
• Proactive attribute to platform enhancements
• Translate requirements into technical solutions.
• Works independently, with guidance in only the most complex situations.
• Willingness to work in a flexible and hybrid work environment (At least 3 days in the office)

DESIRED SKILLS

• Attention to Detail
• Integrity and Trust;
• Business Acumen;
• Drive for Results;
• Peer Relationships;
• Approachability;
• Functional/Technical Skills;
• Self-Development

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