You will provide the best service to our partner brands by performing these tasks:
- Monitor and manage incoming leads from social media, website, and digital marketing channels
- Perform initial lead review and qualification prior to sales handoff
- Provide basic pricing information to prospects based on established guidelines
- Reassign or escalate leads requiring deeper engagement to appropriate sales representatives
- Ensure lead data accuracy and completeness within the CRM system
- Follow up on lead status to prevent dropped or delayed sales opportunities
- Review marketing materials to ensure accuracy of product details, pricing, and messaging
- Validate social media posts, campaigns, and website updates prior to release
- Provide structured feedback to sales and marketing teams when inconsistencies are identified
- Support leadership by reviewing marketing budget usage and flagging discrepancies
- Review website content for accuracy, completeness, and relevance
- Identify broken links, outdated content, and incorrect information and route fixes appropriately
- Ensure pricing visibility, lead capture forms, and product information function as intended
- Act as a liaison between Sales and Marketing to ensure smooth lead flow and communication
- Provide insights to improve lead quality and conversion processes
- Escalate issues, risks, or delays to management when necessary
- Maintain a professional, collaborative, and team‑oriented working relationship across departments
Who are we looking for
- Associate's or Bachelor's degree in Marketing, Communications, Business, or a related field, or equivalent professional experience
- 1–3 years of experience in marketing support, marketing operations, coordination, or administrative roles
- Strong understanding of foundational marketing principles and lead management processes
- Experience supporting marketing campaigns across digital, social media, email, and print channels
- Hands‑on familiarity with CRM systems for lead tracking, updates, and reporting
- Proficiency in Microsoft Word, Excel, and PowerPoint
- Exposure to email marketing tools, marketing calendars, or project tracking systems is an advantage
- Experience using Canva or Adobe design tools is an advantage
- Exposure to social media management, event coordination, or promotional activities is an advantage
- Strong organizational and time‑management skills with the ability to handle multiple tasks
- High attention to detail, strong execution, and consistent follow‑through
- Excellent written and verbal English communication skills, with confidence working across teams
