Customer Success Manager

Customer Success Manager (CSM)

Remote | Full-Time | PST Hours

Pay: $6/hour + Performance Incentives

Compensation & Benefits

✔ $10 bonus per active staff (after 3 months)

✔ $25 Internet Allowance

✔ $25 Health Allowance

✔ 3 PTO + 3 Sick Leave (after 30 days)

About the Role

We're hiring a Customer Success Manager (CSM) to oversee client accounts and support the performance of assigned virtual staff.

This role is ideal for someone with staffing agency / virtual assistant management experience who is confident handling client communication, staff performance, coaching, and day-to-day operational issues. You'll serve as the main point of contact for both clients and virtual assistants—ensuring smooth operations, strong communication, and consistent service delivery.

What You'll Own

Manage client accounts and maintain strong relationships

Monitor staff attendance, productivity, and performance using Hubstaff

Coach and support virtual assistants to meet client expectations

Handle escalations, staffing issues, and performance concerns quickly

Communicate updates, feedback, and action plans clearly to clients

Maintain accurate documentation, reports, and operational notes

Partner closely with leadership to improve retention and client satisfaction

What We're Looking For

✔ Experience in a staffing agency / virtual assistant company

✔ Strong background in account management or customer success

✔ Comfortable managing multiple clients and remote staff

✔ Excellent communication, coaching, and problem-solving skills

✔ Highly organized, proactive, and solutions-driven

✔ Experience using Hubstaff, Slack, CRM systems, and Google Workspace

Ideal Candidate

You take ownership, communicate clearly, solve problems fast, and know how to keep both clients happy and staff accountable.

• If that sounds like you, we'd love to hear from you.