Position SummaryThe Underwriting Coordinator supports the underwriting operations by managing incoming submission emails from broker partners, ensuring all required documents are provided, and coordinating with brokers to resolve any missing information. The role involves preparing complete submissions for Underwriter review using tools such as GDrive, carrier portals, and Salesforce. In addition to data entry and pre‑processing work, the associate provides daily customer service to brokers and policyholders, responding to requests for policy details, billing questions, and other account needs. This position requires strong attention to detail, efficient workflow management, and clear communication to maintain accuracy and support the overall underwriting process. Roles & Responsibilities
Data entry and reporting
Document tracking & management
Record updating in Salesforce (SFDC)
Communication with brokers & internal teams
Inbox management and work queue management
Work prioritization and follow up
Process documentation
Adhere to all company policies and procedures, and local, state and federal laws and regulations
Other duties as assigned
Qualifications
Bachelor's degree in a related field
At least 1 year of work experience, preferably with Salesforce (SFDC)
Prior experience in insurance underwriting, data entry or administrative roles is preferred
Exposure to US healthcare is an advantage
Proficiency in Microsoft Office Suite and familiarity with Salesforce (SFDC) or other CRM systems
Exceptional accuracy in data entry and document management
Ability to manage multiple submissions simultaneously and meet deadlines
Strong written and verbal communication skills for effective interaction with brokers and internal teams
High attention to detail with a commitment to producing high‑quality work
Typing speed of over 45 words per minute is preferred
Willingness to learn new processes and adapt to changes in a fast‑paced environment
Willingness to learn insurance operations, terminology and underwriting workflows
Prior experience in insurance underwriting, data entry or administrative roles are preferred
Willing to work in Makati City during US business hours
