Project Details:
- Serve as a single point of contact for selected banking products and services.
- Optimize manpower and resources to deliver efficient customer support.
- Maintain standardized service levels to enhance customer satisfaction.
Training Completion Period:
- Upon hiring, complete an Orientation and Training Program to gain essential skills and knowledge.
Tasks, Duties & Responsibilities:
- Credit Card Processing: Address inquiries about product features, applications, transactions, fees, loyalty points, promos, and merchant-related concerns.
- Deposit and Loan Products: Resolve simple inquiries on product features, interest rates, and FX rates; refer complex issues to appropriate bank units and follow up with clients.
- Cash Management and Alternative Delivery Channels: Answer FAQs, provide User IDs, reset accounts, follow up on requests, handle corporate and Retail Internet Banking (RIB) services, and resolve technical or financial complaints.
- E-Banking Services: Tag lost/captured cards, support ATM and debit-related issues, handle bills payment errors, interbank transfers, unauthorized withdrawals, and provide information on ATM/branch locations, service charges, and account access.
Education Background:
- Completed at least two (2) years of College education
Experience Requirements:
- Experience in a call center, customer service, or banking environment is an advantage
- Experience handling inquiries related to banking products (credit cards, loans, or e-banking) is an advantage.
- Familiarity with resolving technical or financial customer complaints.
- Proven ability to work in a high-volume, fast-paced setting.
Key Skills:
- Excellent communication and problem-solving skills.
- Strong customer service orientation and attention to detail.
- Proficiency in using call center software and basic office tools (e.g., MS Office).
- Ability to handle multiple tasks and meet deadlines.
