- Provide professional, timely, and empathetic support to customers via phone, email, and chat
- Assist customers with account management, product setup, billing inquiries, and troubleshooting technical issues
- Accurately document customer interactions and resolutions in CRM and ticketing systems
- Follow established processes and procedures while seeking opportunities to improve the customer experience
- Escalate complex issues to higher-level support teams when necessary
- Ensure compliance with customer service standards, policies, and data privacy regulations
- Collaborate with teams to resolve recurring issues and identify process improvements
- Stay current on products, services, and updates to provide accurate information to customers
Qualification And Requirements
- 23 years of experience in customer service, technical support, or any related field
- Strong verbal and written communication skills with a customer-first mindset
- Ability to troubleshoot, problem-solve, and provide clear explanations
- Experience using CRM and support tools; knowledge in call center software is preferred
- High attention to detail, with the ability to manage multiple tasks effectively
- Team-oriented, patient, and adaptable to fast-paced environments
- Bachelors degree in Business, Communications, or a related field (preferred)
- Willingness and ability to work US hours (night shift, PH time)
Non-negotiable Skills & Requirements
Note: All listed qualifications are required.
Benefits And Perks
Comprehensive health and life insurance on your 16th day of employment, covering 1 free dependent on the 16th day of employment
Up to 24 leave credits per year
Flexible leave credits which may be used for vacation, emergency and sick leaves
Superb and exciting Mid-Year Parties with items to give away and cash prizes!
Endless opportunities for career advancement
Exclusive ATM inside the office for employee's convenience
Annual Performance Review with Salary Increase
We set you up for success with a company-provided PC/Laptop and fiber internet connection
Look forward to weekly office perks for work from office staff Free Coffee, Meals and Beer Fridays!
Top notch workplace with first class VIP lounge and game rooms
Child friendly spaces to cater to the needs of employees with children, enhancing work-life balance
Participate and join our CS Social Clubs and Special Interest Groups to connect with colleagues
International career growth and connections
Unlimited cash incentives for hired referrals
Mental Wellness Employee Assistance program through Lifeworks
In-house psychiatrist available to support employees well-being
Become part of the Employee Share Units program
Cloudstaff Dream Points - To be used for bidding useful items like appliances, kitchenettes etc.
Cloudstaff : Build Your Career, Anywhere
Established in 2005, Cloudstaff is a leading outsourcing company that empowers businesses to thrive through smarter talent solutions. We're passionate about creating a work environment that fosters your professional growth and overall well-being.
Why Cloudstaff is the #1 Workplace
- Award-winning Culture: We're committed to building the #1 Workplace Everywhere, with a proven track record of staff engagement initiatives and industry recognition
- Invest in You: We support your development through comprehensive training programs, mentoring and opportunities for career advancement
- Thrive as an Individual: We offer a strong work-life balance with flexible schedules, meaningful perks and a collaborative team environment
