Customer Service Representative

JOB SUMMARY

Performs callout to buyers to achieve the desired collection efficiency of the company.

JOB DESCRIPTION

Performs callouts to buyer for the assigned accounts.

Sends follow through email for the list of contacted buyers.

Prepares and updates statuses of the assigned accounts in a daily basis.

Accurately tags in SAP Z-diary any callout result made with the buyer.

Creates CRM ticket/s for buyer/s with special request.

Prepares and submits daily accomplishment report to SCU Leads for consolidation.

Coordinates buyer's payment related concerns to appropriate department/s to provide excellent customer service.

Ensures complete handling of all assigned accounts for the month.

Escalates special buyer's issues to superior for resolution.

JOB QUALIFICATIONS AND SKILLS REQUIRED

• Bachelor's degree
• at least 1-year work experience in customer service and knowledgeable in outbound calling
• experience in collection of payment in a real estate industry is a plus but not required
• Good communication skills