About the Role
You'll be providing support to external customers and internal stakeholders by handling back-office activities, resolving pricing/billing issues, managing master data, and ensuring accurate and timely processing of customer-related transactions.
Responsibilities
- Respond to customer inquiries regarding pricing, billing, delivery, and related issues.
- Assist customers with portal/system registration and updates.
- Process basic order-to-cash activities.
- Maintain and update master data (materials, pricing, surcharges).
- Support internal teams in resolving master data, pricing, billing, and system-related issues.
- Prepare and review simple contracts, incentives, and customer documentation.
- Generate reports on pricing, expirations, and updates.
- Utilize MS Office and productivity tools for daily tasks.
- Collaborate with SMEs when specialized guidance is required.
Qualifications
- Bachelor's degree in a business-related field or equivalent.
- 2-3 years of experience in back-office, customer support, or related functions.
Required Skills
- Analytical, detail-oriented needed; to handle back-office support activities (E.g. account setup/deactivation, pricing, report generation, case resolution, CWT billing reconciliation, etc.)
- Strong analytical, detail-oriented, and problem-solving skills.
- Proficient in MS Office applications.
- Strong communication and interpersonal skills; able to work with multicultural stakeholders.
- Ability to deliver clear and effective presentations.
Work Shift: Night Shift (10PM 7AM)
Work Set-up: Hybrid, RTO Wednesday & Thursday
