CSR (Local Account) - BPO exp not required| Shaw, Mandaluyong*

Your role includes, but not limited to the following:

Take food orders from the callers by filling out the standard computerized data entry answer phones and respond to product inquiries with the aid of the standard CRM

Presents new products and promos to customers.

Confirms ordered items to ensure encoding accuracy.

Follows standard script and call handling procedures to minimize delivery problems.

Does minor adaptation of response based on inquiries of clients.

Handles customer complaints and follow-ups, encodes it in the CRM for record purposes and action.

Proper tagging of calls using the CRM.

Logs in on time base on the given schedule.

Handles manual activities in case on system down times.

Conducts survey, call back or outbound activities as necessary to generate additional sales.

Refers to Branch Coordinator or Account Supervisor major problems encountered (e.g., late delivery, double orders, incomplete address, food quality issues and character issues) especially if these require a follow-up call with the store concerned.