Customer Service Representative at TP Eastwood

Overview

Our Customer Service Experts and Technical Support Experts are vital members of our company. You will field customer inquiries and provide solutions that help create excellent customer experiences. You will have the chance to work in a highly collaborative and engaging environment that provides dynamic interactions with different cultures as well as opportunities to grow your potential and develop your career.

Responsibilities

• Handle and carefully respond to all customer inquiries via inbound calls and email

• Provide excellent customer service through active listening

• Work with confidential customer information in a secure manner

• Aim to resolve issues on the first call by being proactive

• Appropriately and adequately communicate with customers

Successful candidates will be responsible for handling service support calls, as well as promoting and cross-selling value-added services to various customers.

Qualifications

If you:

• are at least 18 years old

• have at least 1 year BPO experience (can include 6 months in Customer Service + 6 months in Sales OR 6 months in Tech Support + 6 months in Sales)

• have at least 6 months of sales experience

• Strong written and verbal communication skills

• Flexible with shifting schedules, weekends, holidays, and overtime

• Typing speed of at least 30 WPM

• have basic web navigation skills

• have good communication skills

• are willing to start immediately

• have valid NBI (6 months to 1-year validity from the date of joining)

Apply now and enjoy the following benefits:

• a competitive salary package

• exciting performance bonuses

• generous referral incentives

• sign-on bonus and other amazing perks to be received upon hiring. (Terms & Conditions apply)

• best-in-class healthcare benefits

• an inspiring and fun work environment with endless career advancement opportunities