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CommPeak Limited

Technical Support Engineer

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  • Posted 2 hours ago
  • Over 50 applicants
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Job Description

  • Provide technical support for all CommPeak services such as VoIP, DID, PBX and Dialer (24/7/365 environment)
  • Perform the first level of troubleshooting and resolution of incidents through proper investigation, data gathering, identification, and application of workarounds or solutions
  • Deliver support services to end-users via ticketing system and chat
  • Assist in the monitoring of business and infrastructure alerts. Ensure proper escalation and coordination of monitored events or incidents
  • Perform routine health checks over and above automated monitoring to ensure the quickest detection time for service affecting issues
Spotlight
  • Maternity leaves, Paternity leaves, Rewards & recognition, Health insurance

About Company

CommPeak makes cloud-based communication easier and more affordable, empowering people with superior quality products. Our solutions, including A-Z VoIP termination, predictive Dialer, Cloud PBX, and more, enable companies to create customized solutions based on unique business models.

Job ID: 105051727

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