Technical Support Engineer

CommPeak Limited

Metro Manila / NCR

1-3 Years

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Posted a month ago
Over 100 applicants

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Job Description

Provide technical support for all CommPeak services such as VoIP, DID, PBX and Dialer (24/7/365 environment)
Perform the first level of troubleshooting and resolution of incidents through proper investigation, data gathering, identification, and application of workarounds or solutions
Deliver support services to end-users via ticketing system and chat
Assist in the monitoring of business and infrastructure alerts. Ensure proper escalation and coordination of monitored events or incidents
Perform routine health checks over and above automated monitoring to ensure the quickest detection time for service affecting issues

Spotlight

Maternity leaves, Paternity leaves, Rewards & recognition, Health insurance

More Info

Job Type:

Permanent Job

Industry:

Technical Support, Customer Service, Information and Communications Technology (ICT), VoIP, SaaS, Telecommunications

Role:

Technical Support, Network Engineer

Function:

IT/Software Development - Network Administration/Security, IT- Hardware/Telecom/Technical Staff/Support

Employment Type:

Full time

About Company

CommPeak Limited

CommPeak makes cloud-based communication easier and more affordable, empowering people with superior quality products. Our solutions, including A-Z VoIP termination, predictive Dialer, Cloud PBX, and more, enable companies to create customized solutions based on unique business models.

Job ID: 105051727

Jobs by Skill - IT