Operations Specialist

The Operations Specialist role is ideal for multi-skilled professionals who thrive in dynamic environments and excel at learning and adapting to new business needs. This role offers exposure to diverse operations, products, and industries across RELX businesses.

Initial assignments will typically be project-based or for a limited duration, providing opportunities to gain a broad range of experience. Over time, depending on competencies, interests, and business requirements, Operations Specialists may build a career path within a dedicated team or continue with rotational assignments across RELX.

Key Responsibilities:

• Provide support for various customer-facing and back-office tasks, depending on business needs
• Deliver excellent customer support through email, chat, or phone
• Accurately interpret and communicate in written English
• Work independently while maintaining focus and quality results
• Manage time effectively, meet deadlines, and stay organized
• Summarize information quickly and accurately with strong attention to detail
• Confidently ask questions and seek clarification when needed

Qualifications:

• Bachelor's degree in any field
• 12 years of BPO, shared services, or related experience preferred
• Fresh graduates may also be considered based on communication skills and overall potential
• Proficiency with standard computer applications (Word, Excel, Outlook, Internet applications)
• Excellent English communication skills (both oral and written)
• Strong attention to detail and ability to work under deadlines
• Flexible and adaptable to changing business requirements, hybrid/onsite setups, and rotating work schedules
• Ability to quickly learn and apply enterprise AI tools and technologies to support technical workflows and business objectives
• Willing to work at our Quezon City site