About The Company
IWG has been at the forefront of the flexible workspace revolution for more than 30 years. We have made it possible for organisations and individuals everywhere to take a new approach to the traditional working day. We have over 3,400 locations across over 110 countries allowing millions of people every day to have a great day at work.
Our customers are start-ups, small and medium-sized enterprises, and large multinationals. With unique business goals, people and aspirations. They want workspaces and communities to match their needs. We provide them with choice through our portfolio of brands, covering serviced offices (Regus, Spaces, HQ, Signature and No18), commercial real estate brokerage and managed office solutions.
Join us at www.iwgplc.com
Overall Responsibilities:
Corporate Account Associates are responsible for improving customer service with direct focus on IWG's growing Corporate Customer market. This includes analysing customer issues, root-cause identification and issue resolution with the end goal of providing the best customer experience.
Key Responsibilities:
- Handle daily corporate customer inquiries received via call or email.
- Timely resolution of customer issues for account, billing and payment related inquiries.
- Identify process and policy gaps that need improvement to support the ever changing need of the corporate clients.
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information to the customers by using the right methods/tools
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
Position Requirements
- At least 1 year experience of Customer Service/Accounts Receivable processes within a multinational, shared service environment.
- Excellent phone and verbal communication skills along with active listening
- Familiarity with CRM systems and practices
- Experience of building strong relationships with peers and Finance Leaders.
Attributes, Competencies and Qualifications:
- Customer service approach, focussed on serving all key stakeholders.
- University degree or college diploma in the field of accounting or finance, business or equivalent experience
- Excellent problem solving and organisational skills
- Results driven
- Ability to adapt to change, demonstrating flexibility and ownership of the change
- Proven ability to deliver to tight deadlines
- Ability to interact and collaborate with all levels and teams in the organisation
Work Conditions:
- Hybrid arrangement: The standard onsite requirement is eight (8) days per month, which may be scheduled as twice a week or as eight consecutive onsite days. The team currently reports onsite 3-4 times per month (or more, depending on business needs). Please note that the first month will require full-time onsite work, after which the role will transition to a hybrid work arrangement.
- Shift schedule: Monday to Friday, 9 AM to 6 PM
- Equipment: Laptop and other peripherals will be provided by the company
