Sales Team Lead - BPO

As a team lead, he/she would have exprience in a supervisory/Managerial role in call center. The incumbent would be primary point of contact with client and would be responsible for all day to day activities. Key responsibilities would include:

• End to end delivery as per direction from the client
• Provide insights to the leadership on what the areas of improvement and manage change within the process.
• Resource Management to assure delivery consistency and high quality service.
• Resource development to ensure that the learning and capability enhancement are a focus area.
• Continous improvement to improve service and delivery and ensure maximized efficiencies across all program processes
• Propose corrective/improvement solutions based on facts and data implement and track improvement projects throughout the program
• Ensure consistency with the customer by calibrating quality ratings through successful interactions with the client quality team.

Qualifications:

• 2 years of experience as a Team Leader or managing a team with sales, 

telemarketing, cold calling and lead generation background is preferred

• Strong understanding of lead generation techniques, tools, and metrics.

• Excellent interpersonal and communication skills.

• Ability to motivate and manage a team to meet targets under pressure.

• Proficiency in CRM systems and lead management tools