Qualfon is seeking an experienced Sales Coach to develop and mentor B2B sales agents in our growing Philippines call center operations. This is a key role supporting two new accounts in business-to-business sales. You will coach >100 agents, driving sales excellence through structured coaching, real-time feedback, and performance optimization.
- Coach agents across two B2B sales accounts on consultative selling techniques, call handling, and discovery-based approaches
- Deliver real-time and post-call coaching to reinforce behaviors aligned with sales best practices
- Analyze call recordings and performance metrics to identify coaching opportunities and skill gaps
- Partner with account management and leadership to develop and execute agent training curricula
- Track and report on coaching metrics, agent performance trends, and development progress
- Demonstrate floor presence and credibility by modeling consultative selling behaviors
- Maintain knowledge of account-specific sales processes, products, and service offerings
- Minimum 5 years of professional B2B or consultative sales experience
- Proven track record of consistently meeting or exceeding individual sales targets
- Demonstrated expertise in consultative selling, including structured call flows, discovery techniques, objection handling, and closing skills
- Comfort working in live contact center or fast-paced metrics-driven environments
- Strong interpersonal and coaching skills with the ability to provide constructive, actionable feedback
- Proficiency with sales dashboards, analytics platforms, and CRM systems
- Excellent verbal and written communication skills
