We're an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!
JOB DESCRIPTION TITLE: Cloud Engineer REPORTS TO: Acting CTO DIRECT REPORTS: N/A ROLE DESCRIPTION: The AWS Cloud Engineer is responsible for designing, building, maintaining, and optimising Corrivium's cloud infrastructure to support the delivery of seamless, scalable live streaming experiences. This role plays a critical part in the performance and resilience of Corrivium's proprietary platform, working closely with software engineers and the live delivery team to ensure highly available, observable, and secure systems. This is a hands-on, implementation-focused role within a small, high-impact engineering team. The Cloud Engineer will apply site reliability engineering (SRE) principles, infrastructure-as-code best practices, and CI/CD automation to build fault-tolerant systems that support live global events and broadcast experiences. KEY RESPONSIBILITIES: Cloud Infrastructure Design & Management
- Co-design and implement scalable, secure, and fault-tolerant AWS-based infrastructure.
- Build infrastructure using TypeScript-based IaC tools (e.g. AWS CDK, Pulumi).
- Develop and maintain architecture diagrams and documentation for cloud infrastructure.
- Apply SRE principles to maintain availability, performance, and resilience.
- Ensure observability through logging, monitoring, and automated alerting systems. CI/CD & Automation
- Contribute to building and maintaining deployment pipelines for both infrastructure and application components. JD-002 - Technical Lead - Live Delivery Page 1 of 3 Printed copies are regarded as uncontrolled. Refer to fileserver for the latest version. Integrated Management System - JD 002
- Automate environment provisioning, configuration, and updates.
- Integrate CI/CD with testing and alerting to improve deployment reliability. Operational Support & Reliability
- Support Corrivium's live delivery team during major broadcast events, including after-hours and on-call support as needed.
- Troubleshoot production issues in distributed systems and coordinate timely resolutions.
- Monitor service health and respond to operational incidents in accordance with defined SLAs. Security & Compliance
- Implement cloud security best practices, including IAM controls, encryption, and policy enforcement.
- Maintain compliance with Corrivium's IMS and support ISO 27001 and ISO 9001 controls related to infrastructure.
- KEY ATTRIBUTES:
- Autonomous & Accountable Takes ownership of infrastructure responsibilities and delivers with minimal oversight.
- Calm Under Pressure Performs reliably during high-stakes live events, with strong troubleshooting skills.
- Security-First Mindset Designs and maintains systems with best-practice cloud security principles in mind.
- Collaborative & Communicative Works effectively with developers, delivery leads, and support staff to align infrastructure with business needs.
- Solution-Oriented Proactively identifies opportunities to improve system performance, reliability, and scalability. JD-002 - Technical Lead - Live Delivery Page 2 of 3 Printed copies are regarded as uncontrolled. Refer to fileserver for the latest version. Integrated Management System - JD 002 EXPERIENCE, SKILLS & QUALIFICATION: Required Experience
- 4+ years in cloud engineering or SRE roles with hands-on AWS infrastructure experience.
- Proven experience with: AWS services including Route53, CloudFront, S3, WAF, API Gateway, Lambda, DynamoDB, Aurora, SES, SNS, and SQS.
- Infrastructure-as-Code using TypeScript-based tools (e.g. AWS CDK, Pulumi).
- CI/CD pipeline development and deployment of JavaScript/TypeScript projects.
- Monitoring and logging in distributed systems, with automated alerting configuration. Managing SQL-based databases including schema migration. Desirable Skills
- Familiarity with SRE practices including error budgets, SLIs, SLOs. Experience with observability tools like DataDog, Prometheus, or similar.
- Previous support experience for live streaming or high-stakes production systems. Qualification
- Bachelor's degree in Computer Science, Engineering, or equivalent work experience.
- AWS Certification(s) (e.g. AWS Certified Solutions Architect or DevOps Engineer) preferred. TOOLS & TECHNOLOGY
- Infrastructure: AWS CDK / Pulumi (TypeScript), AWS CloudFormation (desirable)
- CI/CD: GitHub Actions, CodePipeline, Jenkins (as applicable) Monitoring: DataDog, Prometheus, AWS CloudWatch
- Languages: TypeScript, JavaScript
- Databases: Aurora, DynamoDB, SQL Version Control: Git
- Other: Jira, Confluence, Slack
Join the A-Team and experience the A-Life!
