Billing Operations Manager

Company Description

iSupport Worldwide, established in 2006, is a US-owned business process outsourcing (BPO) company based in the Central Business District of Ortigas, Philippines. We specialize in providing high-performance dedicated staffing, facilities, and managed operations to support the growth of fast-growing companies and small to medium businesses. By leveraging a robust recruitment team and an extensive talent pool, we help clients build tailored, high-performing teams. Our services enable businesses to scale efficiently, achieve significant cost savings, and operate seamlessly with reduced attrition, while ensuring 24/7/365 operational support in secure, branded facilities.

Role Description

We are looking for a Billing Operations Manager with direct US group health premium billing experience and strong leadership in billing operations.

The ideal candidate has owned the full billing lifecycle and led premium operations teams in benefits or health administration environments.

Qualifications:

• Direct US group health premium billing experience (mandatory)

• Experience in TPA, General Agency, carrier, or benefits admin platforms (bswift, PlanSource, Benefitfocus)

• End‑to‑end billing ownership: invoicing, premium collection, carrier remittance, reconciliation, variance resolution

• Knowledge of fully insured vs. self‑funded plans, composite vs. age‑banded rates, retro adjustments, mid‑month changes

• Carrier and internal billing reconciliation, AR aging, multi‑product remittance (medical, dental, etc.)

• 5+ years managing billing or premium operations teams

• KPI ownership: aging, TAT, error rates

• Non‑billing leadership experience not acceptable

Work setup:

Onsite | Night shift

Compensation:

• Up to PHP 150,000.00