About Shore360:
Shore360 is a 100% Australian-owned BP firm based in the Philippines, providing customized staffing and administrative support for international companies, handling recruitment, HR, IT, and office facilities so clients can focus on core business, offering transparent pricing, dedicated teams, and flexible setups.
Roles and Responsibilities:
Patient Communication & Coordination
- Manage all incoming calls and emails from patients and stakeholders
- Act as the primary point of contact for patient enquiries
- Deliver clear, professional, and empathetic communication
- Liaise with clinicians, hospitals, and third parties
Patient Administration
- Prepare and send quotes, surgical estimates, and correspondence
- Book and manage appointments, procedures, and investigations
- Coordinate the end-to-end patient journey, including documentation and payments
- Monitor and follow up on outstanding documents, deposits, and post-op schedules
Surgery & Theatre Coordination
- Organise surgical bookings with hospitals
- Coordinate anaesthetists, equipment, and implants
- Prepare and submit clinic/theatre lists and schedules
- Ensure all pre-surgery documentation and test results are complete
Diary & Practice Management
- Manage consultant diary, scheduling, and meetings
- Coordinate travel and administrative tasks
- Maintain accurate clinic and theatre schedules
- Work with systems such as DGL Practice Manager and Carebit
Accounts & Billing
- Raise invoices for consultations, procedures, and insurance cases
- Perform credit control and payment follow-ups
- Reconcile and record incoming payments
- Support supplier payments and general finance administration
Marketing Support (Optional)
- Assist with social media posting (Instagram, YouTube, TikTok)
- Support patient reviews and basic engagement tracking
Required Experience:
- At least 3-5 years of experience as a Medical Secretary or Senior Administrator
- Experience in private healthcare or cosmetic surgery settings
- Strong experience in patient coordination and scheduling
- Experience in billing, invoicing, and payment tracking
Minimum Qualifications:
- Relevant experience in Healthcare Administration or Medical Support roles
- Excellent written and spoken English communication skills
- Strong organizational and multitasking abilities
A Successful Candidate Must Have:
- Strong patient-focused communication skills with empathy and professionalism
- High level of attention to detail and accuracy
- Ability to manage multiple priorities in a fast-paced environment
- Strong problem-solving and critical thinking skills
- Ability to work independently and remotely
- High level of confidentiality and discretion
Proficient With:
- Medical practice management systems (e.g., DGL, Carebit)
- Microsoft Office / Microsoft 365
- Email and calendar management tools
- Billing and invoicing systems
Experience Advantage:
- Familiarity with UK private healthcare systems
- Experience in cosmetic surgery or specialist clinics
- Exposure to social media management or marketing support
- Experience supporting international or remote teams
Working Schedule:
Monday to Friday
3:00 PM – 12:00 AM (PH Time)
Shore Xtra Perks:
- Day 1 HMO Coverage
- Attendance Bonus – Get a chance to earn up to ₱5,000 every pay run for consistent, perfect attendance.
- Fixed Weekends Off – Enjoy a guaranteed work-life balance with Saturdays and Sundays off.
- Unlimited Barista Coffee all shift long
- Free Parking & Shuttle
- Premium Game Lounge – Relax and recharge in our dedicated on-site recreational zone
- Join our Social Passion Clubs to connect with like-minded peers and bring your whole self to work every day: Photography Club, Dance Club, Fitness Club, Book Club, Music Club
- Engaging Monthly Events – Experience a vibrant culture with regular team activities and celebrations with amazing prizes and rewards
- Referral Incentives – Get rewarded for bringing top talent to the team via our referral program.
- Statutory Benefits: Maternity, Paternity, and Solo Parent Leaves, Magna Carta for Women, OT, and Premium Pays
