About Klook
We are a leading pan-regional experiences platform in Asia Pacific, purpose built to digitalize experiences and make them accessible to every traveler. Our mission is to build the digital infrastructure for the global experience economy empowering merchants to share their passions and travelers to discover the heartbeat of each destination. We operate a mobile-first, curated platform featuring diverse experiences across global destinations. Do you share our belief in the wonders of travel Global citizens ourselves, Klookers are not only curating memorable experiences for others but co-creating our world of joy within Klook. We work hard and play hard, upkeeping our high-performing culture as we are guided daily by our 6 core values:
Customer First
Push Boundaries
Critical Thinking
Build for Scale
Less is More
Win as One
We never settle, and together, we believe in achieving greater heights and realizing endless possibilities ahead of us in the dynamic new era of travel. Care to be a part of this revolution Join us!
Role Overview
- Role Title: Associate Manager, Business Development (Food & Dining)
- Function: Business Development
- Seniority Level: Mid-Senior level
- Employment Type: Full time
What you'll do
- Support the development and maintenance of a high-quality portfolio of Food & Dining for Klook's rapidly growing, global customer base
- Acquisition: Acquire a diverse range of merchants across different industries, from key accounts to local players in a scalable way. Support onboarding of products and coordinate with merchants, operations, content, finance, and quality control teams.
- Account management: Cultivate relationships with partners to help maximize their sales potential on Klook. Communicate Klook's business strengths and brand value to suppliers, and create merchant success plans for long term sustainable partnership. Provide training and daily operational support to suppliers on our processes and tools.
- Optimization: Commit to delivering world class travel experience to our customers, in terms of pricing, inventory, content, exclusive privileges, maintain at a market leading position at all times.
- Coordination: Collaborate with various functions in the company globally - marketing to maximize sales, supplier operations to improve efficiency, customer services to drive satisfaction and repeats, finance to ensure accurate payment and minimize risk. Flexibility and attentiveness to details are essential in our fast-paced environment
- Market updates: Provide market leaders with relevant information on identifying market trends and competitor updates
What you'll need
- Minimum of 4 year's work experience in Business Development, Sales or Trade, or in a Revenue or Account management capacity
- Familiarity with travel & tours related product and access to a network of merchants focused on tour operations, Food & Beverage would be an advantage
- Experience in FMCG, Online Travel Agency (OTA), Merchant-Facing Technology, and/or E-Commerce is required, with a strong background in business development & partner management.
- Proficiency in English is a must for global cross functional collaboration. Knowing a local dialect would be a nice to have, but not required (example: Kapampangan, Cebuano, Ilonggo, or Ilocano)
- Sales Techniques: Proficiency in various sales techniques such as pitching, negotiation, consultative selling, and closing deals is essential for effectively engaging with prospective merchants and driving growth.
- Pipeline Management: Experience in identifying potential clients or suppliers, maintaining relationships, and managing sales pipelines to drive business growth.
- Market Research and Analysis: Strong analytical skills to gather and interpret market data, identify trends, and assess competitive landscapes to inform strategic decision-making.
- Strategic Thinking: Capacity to think critically and develop strategic plans to capitalize on market opportunities, address challenges, and achieve business goals.
- Adaptability and Resilience: Flexibility and resilience to navigate changing market dynamics, overcome obstacles, and drive continuous improvement in sales processes and strategies. Must be able to self-organize, stay focused and execute on action plans.
- Teamwork and Communication: Effective communication skills and a collaborative mindset to work cohesively with internal teams, external partners, and clients. Ability to build rapport quickly with existing merchants, and communicate in a proactive, concise and persuasive manner that generates interests and opens doors to further opportunities.
- Relationship Building & Understanding: Ability to build and maintain trust-based relationships with merchants and partners is crucial for enhancing sales potential and fostering long-term partnerships. Develop a deep understanding of merchants ie. strategic priorities, pain points, decision makers, decision making process, org chart, KPIs, competitors actions, etc.
- Problem-Solving Abilities: Strong and creative problem-solving skills are necessary for addressing merchants needs and challenges, as well as for overcoming obstacles in the sales process.
- Customer Focus: Commitment to understanding customer needs, providing excellent service, and building long-term relationships with merchants which will help to drive customer satisfaction and loyalty.
What you'll get
- An awesome team of international colleagues
- A rare chance to build a global travel and leisure brand with a long runway of opportunities ahead
- An environment that values and supports your growth
- Ownership of projects with real impact
- No boredom! Every day is a new exciting challenge
Klook is proud to be an equal opportunity employer. We hire talented and passionate people of all backgrounds. We believe that a joyful workplace is an inclusive workplace, one where employees from all walks of life have an equal opportunity to thrive. We're dedicated to creating a welcoming and supportive culture where everyone belongs. Klook does not accept unsolicited resumes from any temporary staffing agency, placement service or professional recruiter (Agency). Klook will not be responsible for, and will not pay, any fees, commissions or other payments related to such unsolicited resumes. An Agency must obtain advance written approval from Klook's Talent Acquisition Team to submit resumes, and then only in conjunction with a valid fully-executed agreement for service and in response to a specific job opening for which the Agency has been requested to submit resumes for. Klook will not be responsible for, and will not pay, any fees, commissions or other payments to any Agency that does not have such agreement in place or does not comply with the foregoing.
