Associate, CRM Resolution

Job Purpose

• Responsible for handling collection inquiries, complaints and requests from collections email thru CRM for early and late-stage delinquent accounts, including written-off accounts.
• Ensures accurate maintenance for all cardholder contact by applying appropriate collections processes and strategies which include negotiating payment arrangement, handling requests and complaints of delinquent accounts.
• Responsible in resolving customer issues in a timely manner to ensure customer satisfaction.
• Conducts initial evaluation for accounts with fraud related issues/ complaints based on information gathered thru probing and ensures timely referral of such accounts to the concerned departments for appropriate handling.

Job Requirements

• Graduate of any 4-year business course
• Preferably with 1-2 years relevant experience in collections or customer service in a credit card or any financial services company
• With a working and thorough knowledge of Credit Card Operations
• Good oral and communication skills and multi-tasking skills
• With a strong sense of responsibility and ownership
• Computer literate and is highly systematic, analytical, and organized