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rcbc bankard services corporation

Associate, CRM Resolution

1-3 Years
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  • Posted 16 hours ago
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Job Description

Job Purpose

  • Responsible for handling collection inquiries, complaints and requests from collections email thru CRM for early and late-stage delinquent accounts, including written-off accounts.
  • Ensures accurate maintenance for all cardholder contact by applying appropriate collections processes and strategies which include negotiating payment arrangement, handling requests and complaints of delinquent accounts.
  • Responsible in resolving customer issues in a timely manner to ensure customer satisfaction.
  • Conducts initial evaluation for accounts with fraud related issues/ complaints based on information gathered thru probing and ensures timely referral of such accounts to the concerned departments for appropriate handling.

Job Requirements

  • Graduate of any 4-year business course
  • Preferably with 1-2 years relevant experience in collections or customer service in a credit card or any financial services company
  • With a working and thorough knowledge of Credit Card Operations
  • Good oral and communication skills and multi-tasking skills
  • With a strong sense of responsibility and ownership
  • Computer literate and is highly systematic, analytical, and organized

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Job ID: 148958347

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