Operation Associate | Financial Account (non-voice)

About Hytech

Hytech is a global management consulting firm driving digital transformation in the Fintech industry, with operations in 172 countries and 1,000+ employees in 30+ offices worldwide. In the Philippines, our team supports trading and investment companies with operational needs, working alongside our Taiwan and Malaysia teams to provide 24/7 global coverage.

We combine innovative thinking with deep industry expertise to deliver tailored solutions in cloud services, cybersecurity, IT consulting, and more—helping clients achieve their goals through technology-driven strategies.

The Role:

We are looking for a detail-oriented and highly reliable Operation Associate to join our growing team. In this role, you will play a key part in ensuring smooth daily operations across financial and account management processes.

You will be responsible for reviewing and verifying customer data, processing account openings and amendments, and handling deposit and withdrawal transactions with accuracy and efficiency. You will also collaborate closely with the Operations Team Lead and cross-functional teams across regions.

Key Responsibilities

• Review and verify customer data for account openings, amendments, and verifications
• Assist the Operations Team Lead in delivering department-wide projects and initiatives
• Support leadership in executing strategies and internal communications
• Create engaging content and presentations to share operations updates and goals
• Build and maintain strong relationships with internal departments, regional offices, and stakeholders
• Respond promptly and professionally to requests from Sales and other teams
• Accurately process deposit and withdrawal transactions

Qualifications

• Minimum 2+ years of BPO experience, preferably in non-voice or back-office operations
• Financial account experience is highly preferred (e.g., banking, trading, fintech, collections, or similar)
• Strong English communication skills; Chinese language skills are an advantage
• Familiar with CRM systems and Microsoft Office tools (Excel, Word, PowerPoint)
• Highly adaptable and able to manage shifting priorities in a fast-paced environment
• Strong attention to detail, sense of urgency, and accountability
• Team-oriented, proactive, and eager to learn and grow

What We Offer

• Career Growth – Be part of a pioneering account with opportunities to maximize your potential
• Competitive Salary – Fair pay that reflects your contributions
• Positive Work Environment – A motivated, collaborative, and supportive team
• Work-Life Balance – We value employee wellness and strive for a fulfilling work experience

Perks & Benefits

• HMO coverage from Day 1
• Non-taxable allowances (rice, medical, clothing, laundry)
• Free coffee and snacks
• Employee referral program

Why Join Us

We foster a culture of teamwork, accountability, and continuous growth. If you are looking for a structured yet dynamic environment where your experience in operations and finance can make a real impact, we would love to meet you.

Apply Now or email your CV to [Confidential Information]