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Qualfon

ANALYST, BUSINESS

Qualfon
Philippines, Central Visayas
3-5 Years
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  • Posted 19 hours ago
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Job Description

Role Analyst, Business

Main Objectives

  • Support Process Improvement
    • Assist process owners in identifying improvement opportunities.
    • Translate objectives and needs into actionable frameworks aligned with
      • Mission Statement
      • Mission Leader role definition
      • STRIDES values
  • Manage Operational Information
    • Collaborate with business teams and leverage technology.
    • Help process owners improve current processes and resolve issues.
    • Conduct meetings, collect and analyze data.
    • Document, study, and enhance processes.
    • Standardize terminology across departments and geographies.
    • Educate teams to support process standardization.
  • Facilitate Process Workshops
    • Lead process redesign workshops.
    • Teach process mapping and business process reengineering.
    • Document, analyze, and conclude process improvements.
    • Provide training on relevant tools.
    • Assist in documenting policies and procedures from improved processes.
    • Present improved processes to stakeholders for feedback.
Required Experience & Skills

  • Industry BPO experience with strong understanding of KPIs.
  • Technical Knowledge Basic functional understanding of ERP, CRM, and BI systems.
  • Certification CI Six Sigma Green Belt - Required.

Education


  • Bachelor's Degree

Competencies


  • Project Management
  • Management
  • Communication
  • Business / Financial Analysis
  • Continuous Improvement
  • Strategic Planning
  • Strategic Thinking and Analysis
  • Critical Thinking
  • Business Software Applications
  • Cost-Benefit Analysis

More Info

Job Type:
Permanent Job
Industry:
Other
Function:
Business Process Improvement
Employment Type:
Full time

About Company

Qualfon

Job ID: 137839131

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Last Updated: 03-01-2026 00:09:25 AM
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