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Responsibilities:
Deliver high-quality training to audiences using a variety of media types. Provide course and learner feedback to key stakeholders. Maintain the highest level of expertise in the area of specialty and interact with subject matter experts in new course development.
Training Needs Analysis
Work with the operations, training, and quality teams to identify performance gaps related to skill gaps that include domain skills, communication skills etc
Analyze performance gaps and provide recommendations to meet target metrics
Training Design and Development
Responsible for content research, training, outline creation, development of training evaluation measures, training materials development, knowledge assessment and test design
Identify other non-traditional performance improvement initiatives to address knowledge, skills, practices, and over-all training effectiveness gaps
Training Delivery
Deliver Capability Development Programs to employees such as coaching and training to both new hires and existing staff
Teach in blended learning environment including Instructor Led Training (ILT), Virtual Instructor Led Training (V-ILT), and Social Learning methods
Mastery of course content and related courseware, certification as appropriate
Facilitate all required training programs with the ability to translate subject matter expertise to knowledge gain and skills development.
Deliver required industry, domain, functional and client systems and process training to both new hires and existing staff
Provide floor support and communication coaching to all employees including leadership and support
Deliver high-quality training to audiences using a variety of media types. Provide course and learner feedback to key stakeholders. Maintain the highest level of expertise in the area of specialty and interact with subject matter experts in new course development.
Job Qualifications
SKILL AND QUALIFICATIONS:
Job ID: 134810605
