Job Description
Job Description
We are looking for a Customer Service Representative for a Technical Account who will serve as the first point of contact for customers experiencing technical issues. You will provide basic to intermediate technical support while ensuring excellent customer service.
Key Responsibilities
Handle inbound technical support inquiries via phone, chat, or email
Troubleshoot common issues related to software, hardware, devices, or connectivity
Guide customers through clear, step-by-step solutions
Accurately document customer interactions and resolutions
Escalate complex concerns to higher-level technical teams
Meet quality, customer satisfaction, and productivity metrics
