Job Summary : We are seeking a Systems Engineer with 1 to 5 years of experience to join our team in a hybrid work model. Candidate should have expertise in Chinese Mandarin and Cantonese languages. The ideal candidate will have expertise in Incident Management Service Desk and Service Now with a strong understanding of Windows systems. This role involves managing and resolving technical issues efficiently ensuring seamless IT operations and contributing to the overall success of our IT services.
Experience : 1
5 years
Required Skills : Technical Skills: Incident Management Service Desk Service Now Windows Domain Skills:
Nice to have skills : Domain Skills:
Technology : Service Desk
Shift : Day
Responsibilities :
Candidate with expertise on Chinese Mandarin and Cantonese languages
Manage and resolve incidents promptly to ensure minimal disruption to IT services.
Oversee the service desk operations providing high-quality support to end-users.
Utilize Service Now to track and manage incidents ensuring accurate documentation.
Collaborate with team members to identify and implement process improvements.
Provide technical support for Windows systems ensuring optimal performance.
Monitor system performance and troubleshoot issues to maintain system integrity.
Assist in the development and implementation of IT policies and procedures.
Ensure compliance with company standards and industry best practices.
Coordinate with other IT teams to resolve complex technical issues.
Contribute to the development of training materials and conduct user training sessions.
Participate in regular team meetings to discuss ongoing projects and challenges.
Support the implementation of new technologies and system upgrades.
Maintain a high level of customer satisfaction through effective communication and problem-solving skills. -Qualifications
Possess a strong understanding of Incident Management processes and tools.
Demonstrate proficiency in using Service Now for incident tracking and management.
Have experience in providing technical support for Windows systems.
Exhibit excellent communication and interpersonal skills.
Show ability to work effectively in a hybrid work environment.
Display strong problem-solving skills and attention to detail.
Hold a degree in Computer Science Information Technology or a related field.
Job Location : Primary Location :PHMETAGA04(ITPHL Taguig ME -36 St Corner COG) Alternate Location :NA NA Alternate Location 1 :NA NA
Job Type : Programmer Analyst [70PM00]
Demand Requires Travel : No
Certifications Required : ITIL Foundation Certification Microsoft Certified: Windows Server Fundamentals
