Joining NRI - Managed Services
Run Stronger. Evolve Faster. Perform Smarter with NRI
Ready to shape what's next At NRI, we turn technology into intelligence, delivering solutions that drive measurable business outcomes. Join our team of 3,500+ local experts backed by a global network of 16,000 team members and work on projects that truly make a difference for Australia's leading organisations. Our Managed Services team ensures businesses operate at peak efficiency, resilience, and scale. Join us to manage and optimise IT landscapes for leading organisations, delivering seamless, reliable, and measurable outcomes every day.
What You'll Do:
- Manage and support Citrix and Microsoft platform infrastructure, including NetScaler, Windows Servers/Workstations, Active Directory, DNS, Group Policy, Azure AD Connect, and Microsoft 365 services (Entra ID, Exchange, Intune, Teams, OneDrive).
- Maintain and troubleshoot virtualized and multi-cloud environments across VMware, AWS, and Azure, ensuring reliable performance and availability of enterprise systems.
- Provide technical support, documentation, and operational improvements within a managed service environment, including troubleshooting multi-vendor infrastructure and contributing to automation and system standardization.
What We're Looking For:
- 5+ years experience managing Citrix environment including NetScaler, Load Balancing, Director & Publishing Applications
- 5+ years experience managing Microsoft Platform Infrastructure such as Windows Workstations/Servers, AD/DNS, Group Policy, RADIUS/NPS, DHCP, Certificate Management, KMS Licensing, SCOM, Azure AD Connect, Exchange Hybrid, and 365 services such as Entra ID, Exchange, Intune, Teams & OneDrive
- Experience supporting VMware environments including SRM, Aria Operations
- Experience working within a multi cloud environment across AWS & Azure
- Experience working in a managed service provider or systems integration environment
- Effective written & verbal communication skills
- Ability to produce high quality documentation
- Strong troubleshooting skills across multiple vendor equipment
- Experiencing working within a Managed Service Provider
Preferred:
- Experience with Scripting & Automation
- Experience creating & managing SOE environments for servers & workstations
- Relevant Industry aligned certifications
- Experience supporting Huawei, Dell & HPE hardware
Why Join Us:
- Deliver tangible business impact through operational excellence.
- Work withcutting-edgetools and AI-enabled platforms.
- Be part of a high-performing, client-obsessed team that values growth and innovation.
Take the next step with us. Apply now and make a real impact. Your skills. Our impact. Together unstoppable. At NRI,you'llwork on meaningful projects, tackle complex challenges, and see the tangible difference yourexpertisemakes. We value diverse experiences and perspectives, creating an inclusive, collaborative, and high-performing workplace.Don'tworry if youdon'tmeet every requirement listed-we prioritise attitude and capability, and you might be the perfect fit for this role or another within NRI.
NRI Australia & New Zealand is committed to building a culturally diverse and inclusive workplace and strongly encourages applications regardless of gender, age, ethnicity, sexual orientation, or disability. 
