STRATEGIC STAFFING SOLUTIONS (S3)
Position: Retail Systems Analyst
Work Set-Up: Hybrid (2x per week onsite)
Office Location: Makati, Philippines
Schedule: Day Shift with flexible mid shift schedules for US counterpart collaboration/meetings
Responsibilities for this position may include but are not limited to:
- Provides 2nd level production support for several applications by troubleshooting incidents to identify root causes and solutions, identifying, and resolving problems, designing, and implementing configuration changes and monitoring performance.
- Deploys, configures, and supports business applications.
- Develops deep domain knowledge by understanding business processes.
- Elicits business requirements and translates business needs into fit-for-purpose actionable plans.
- Actively participates in an integrated DevOps Team utilizing Agile methodologies with strong change management focus.
- Proactive communication and quick response to production issues and project work. Strong customer focus.
- Monitors interfaces/data loads, administer security, and provide feedback/solutions on application performance.
- Identify areas for improvement and partners with Software Engineers/team members to address tactical and strategic issues.
- Develops and maintains support documentation.
- Maintains IP Compliance on systems and software as appropriate.
Requirements:
- Bachelor's degree in computer science, Engineering, Math, Statistics, or other relevant fields.
- At least 5+ years experience with technical and/or business knowledge in 2 or more areas e.g., business analysis, production support with good overarching understanding on retail marketing and store systems, card systems, payment systems, mobile app, testing and integration.
- Critical thinking skills for framing, analysis, and synthesis of complex issues.
- Ability to tailor business processes to adapt to application functionality and processes.
- Strong stakeholder engagement; proactively collaborates with external (3rd party support and vendors) and internal customers.
- Technical writing - Being able to communicate complex ideas, status of issues and changes in a clear way (oral and written) to all levels of staff across the org.
- Independent, organized, and multi-tasker. Ability to work effectively and proactively in a multi-functional setting.
- Detail oriented with the ability to quickly assimilate and apply new concepts, business models and technologies.
- Highly motivated and self-starter
- Working knowledge and familiarity with scripting in DevOps environments, specifically with creating test scripts, deployment automation and configuration management using tools and technologies like PowerShell, BASH, Ansible
Preferred Skills:
- Have experience working on a POS system with systems integration to payment, loyalty and mobile applications
- Knowledge on use of Multi-factor Authentication and DevOps
- Working knowledge and understanding of Secure File Transfer Protocol (sFTP) used for exchanging data, and SQL Database queries and tables.
- Working knowledge of IRM technical controls is an advantage.
- Knowledge of programming tools like Python, C#, JavaScript
- Knowledge of cloud services (e.g., Microsoft Azure, AWS) and cloud-based architecture.
