Overview
As operational support to the HR PMO Team, this position will work with the HR PMO Lead to support the successful on-boarding of transition employee's including data gathering, oversight, and maintenance entry through the on-boarding process.
The Senior HR PMO Coordinator – New Business is the first point of contact for JLL candidates and employees as they transition into the organization. They provide an increased level of customer support to the organization by achieving full understanding of all processes, programs and Workday activities to credibly respond to transitioning employees and internal cross functional teams. They will utilize their judgment to proactively identify root cause problems through probing questions that reveal underlying issues, trends and any greater organizational impact. They organize all contact information, interview scheduling, offer letter process and follow-up activities relating to the onboarding of new employees. They anticipate next level questions and escalate appropriately. A successful individual will solution and resolve issues using a combination of individual research, pre-determined escalation process and partnership with cross functional teams on final resolution. The Senior HR PMO Coordinator – New Business will also perform standardized HR transactions using a variety of tools including Workday, MS Office, etc.
Roles And Responsibilities
- Point of contact for transitioned employees to answer or escalate questions as it pertains to benefits, payroll, policy questions, etc.
- Assist in obtaining, reviewing and analyzing transition / start-up related HR information/data, including location codes, cost codes, etc.
- Creation of employee facing documentation including employee requisition, communication bulletins, etc.
- Assist in the coordination of transition employee meetings & trainings including JLL townhall, employee 1:1 meetings and account orientation.
- Coordination & leadership of onboarding processes related to the transition / start-up including the creation of the JLL offer decision packet, obtaining appropriate hire information, initiation and monitoring of JLL pre-employment background and drug screen process, and data entry into Workday systems.
- Advocate for and monitor the overall employee experience.
- Management of Transition Email box and managing account/client specific FAQ's related to Transition.
- Collaborate with COET Work streams to ensure sharing of employee details to deliver smooth onboarding experience.
- Proactively anticipate opportunities or issues throughout the transition process and develop innovative solutions and refinement of transition processes
- Collaborate with PxPM and Talent Acquisition Team on reporting and tracking of open positions in sharable file with broader COET workstreams
- Reporting and escalating to PxPM on progress and updates of transition employee activities, including employee inquiries, offer decision status and background check status.
- All other duties assigned to help facilitate the successful client onboarding experience for transitioning and new talent to JLL.
Skills/Qualifications
- General knowledge of HR functions including benefits, payroll, and HR programs. Knowledge of working with HR processes and procedures.
- A minimum two years in a corporate or business unit HR associate or service center role is preferred.
- Strong oral and written communication skills, excellent interpersonal skills and the ability to quickly build rapport with newly transitioned employees and effectively deliver presentations
- Ability to thrive in ambiguity – can navigate through a complex, multi-faceted organization with multiple stakeholders.
- Sound judgment, initiative, resourcefulness, tenacity and the flexibility to operate independently in a fast-paced, unstructured environment.
- Strong analytical skills, with a track record of identifying potential issues pro-actively and formulating solutions and contingency plans.
- Self-Starter; results oriented and motivated professional
- Experience in front-line customer service role is preferred.
- Project Management skills and demonstrable end-to-end process and/or initiative ownership
- Computer proficiency with advanced skills in Excel, Power Point, and other Office suite applications
