ServiceNow Administrator

We are seeking a committed and experienced ServiceNow Administrator to join our team. In this role, you will be instrumental in managing the transition and integration of ServiceNow capabilities. Your role will ensure that the ServiceNow platform operates optimally and is fully aligned with the evolving needs of our expanded business environment.

Key Responsibilities:

• Platform Management: Oversee the administration and maintenance of the ServiceNow platform, including user and group management, access controls, and system configurations.
• Customization & Configuration: Adapt and configure ServiceNow applications and modules to meet the specific requirements of the business processes.
• Performance Monitoring: Continuously monitor system performance and conduct regular health checks, ensuring the platform operates at peak efficiency.
• Issue Resolution: Troubleshoot and resolve issues related to the ServiceNow platform, providing timely support to end-users, particularly in the context of new integrations and changes.
• Upgrades & Maintenance: Plan and execute platform upgrades and patches, ensuring minimal disruption to services, with a focus on integrating new assets and capabilities.
• Documentation: Develop and maintain detailed documentation for all configurations, customizations, and workflows.
• Stakeholder Collaboration: Collaborate closely with developers, business analysts, and other stakeholders to gather requirements and implement solutions that support the evolving business landscape.

Qualifications:

• Minimum of 3 years of experience as a ServiceNow Administrator or in a similar role, preferably with experience in integration or transition projects.
• Proficiency in ServiceNow administration, including user management, access control, and system configurations. Knowledge of JavaScript, HTML, and CSS is a plus.
• ServiceNow Certified System Administrator or equivalent certification is preferred.
• Strong problem-solving abilities, excellent communication skills, and the ability to work collaboratively with cross-functional teams.

Preferred Skills:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Experience with ITIL processes and IT Service Management (ITSM) best practices, particularly in environments undergoing change.
• Familiarity with Agile development methodologies.
• Knowledge of on-prem, cloud computing, and SaaS environments.
• Ability to communicate complex issues in a clear and understandable manner.

Others:

• Only those applicants who already have the right to live and work in the Philippines are eligible to apply for this role.

Work Schedule

Employees will be expected to adhere to a flexible hybrid work schedule, with a required presence in the office for 1 day per week, allowing for customization of work hours within a specified morning or mid-shift time frame.

Candidate Experience

At Aeven, we value every job applicant and prioritize our candidate experience. Here is an overview of our standard recruitment process: After application, please expect feedback within 5 working days.

Three interview rounds:

First round: Interview with SMEs and potentially a colleague. Feedback within 1 week.

Second Round: Interview with Hiring Manager. Feedback within 1 week.

Potential Third Round: Interview with Global (Denmark) Manager. Feedback within 1 week.

Successful candidates will receive feedback and job offers directly from Human Resources.

Company Overview

Our business was born at 28 years old. We earned our experience as part of Denmark's foremost IT infrastructure specialist. Now we're ready to take the next step with you

Aeven is a new company formed from part of NNIT. That means that even before we opened our doors, we'd clocked up three decades of experience serving critical industries such as life science & healthcare, the public sector, finance, energy & utilities, industrial goods & manufacturing, and retail & consumer goods.

At Aeven, we're on a quest to keep digital infrastructure critical to the lives of millions, safe, secure, and productive. And to do this, we employ sharp minds, capable hands, and most importantly, positive personalities that are eager to collaborate, contribute, develop their skills, and make a difference.

We're here to provide digital infrastructure that helps companies and institutions steer a straight course. With Aeven, wherever you're going, we're here with you all the way. Locally anchored in Denmark but with a global reach, we have three decades of experience helping businesses and institutions on which the health, wealth, and security of millions depends, navigate uncertainty, and thrive. - Henrik Bodskov, CEO

Read more about AEVEN: www.aevengroup.com

If you possess the requisite qualifications and experience and are eager to embrace this challenge, please submit a personal message outlining your suitability for the position, along with your CV/resume, to our HR Senior Specialist, Seth Leis ([Confidential Information]), who welcomes any inquiries you may have.

On top of the statutory benefits stipulated by the local law, AEVEN PH employees enjoy the following benefits upon joining:

• Competitive Compensation
• Clothing & Laundry Allowance
• Communication Allowance
• Fitness Allowance
• Healthcare/HMO
• Medical Allowance (Employees/Dependent)
• Life Insurance
• Paid Time Off (convertible to cash)
• Compassionate Leave
• Birthday Leave
• Well-being Leave
• Rice Subsidy
• Emergency Loan
• First Baby Gift
• Wedding Gift
• Year-End Gift
• Performance Bonus
• Flexible Working Hours
• Work from Home Arrangement (even before the pandemic)
• Free Breakfast on Tuesday, Wednesday, and Thursday
• Free fruits and a wide selection of tea and coffee for free
• Annual flu vaccination for free