Are you ready for the next step in your career
Flex Employee Services PH, is here to support you along your journey. We are actively seeking talented individuals to fill the following opportunity. If this sounds like you (or someone you know), we'd love to connect!
About the Job
- Title: Senior ServiceNow Developer/Administrator
- Term: Full-time
- Location: Hybrid in Ayala, Makati City (2 days on-site/3 days remote)
Role Overview:
The ServiceNow Developer is responsible for designing, developing, and implementing solutions on the ServiceNow platform. This role involves building custom applications, enhancing existing modules, and integrating ServiceNow with other enterprise systems to support IT Service Management (ITSM) and broader digital workflows.
Key Responsibilities
Application Development
- Design and develop custom applications, modules, and workflows on ServiceNow.
- Build and maintain business rules, client scripts, UI policies, and notifications.
- Develop Service Catalog items, request workflows, and approval processes.
Integration & Automation
- Configure and implement integrations with external systems using REST/SOAP APIs.
- Automate processes to improve efficiency and reduce manual work.
- Work with ITSM, ITOM, HRSD, CSM, and other ServiceNow modules.
Platform Enhancements
- Customize dashboards, reports, and performance analytics.
- Implement Service Portal enhancements and UI/UX improvements.
- Support upgrades, patches, and new releases.
Collaboration & Support
- Work closely with administrators, architects, and business analysts to translate requirements into technical solutions.
- Provide technical support and troubleshoot issues.
- Document technical designs, workflows, and configurations.
Continuous Improvement
- Stay updated on ServiceNow best practices and new features.
- Recommend improvements to existing processes and applications.
- Ensure compliance with ITIL standards and organizational policies.
Technical Skills:
- Strong knowledge of JavaScript, Glide scripting, HTML, CSS, and AngularJS.
- Experience with ServiceNow APIs and integrations.
- Familiarity with Service Portal and Flow Designer.
- Understanding of ITIL processes.
Experience:
- 5+ years of ServiceNow development experience.
- Hands-on expertise in ITSM and at least one other module (ITOM, HRSD, CSM, etc.).
Role Overview:
The ServiceNow Administrator is responsible for the day-to-day administration, configuration, and maintenance of the ServiceNow platform. This role ensures smooth operation of IT Service Management (ITSM) processes, supports business requirements, and maintains platform stability and performance.
Key Responsibilities
Platform Administration
- Manage user accounts, roles, and access controls.
- Configure ServiceNow modules (Incident, Problem, Change, Request, CMDB, Knowledge, etc.).
- Maintain Service Catalog, workflows, and approvals.
- Monitor system performance and troubleshoot issues.
Configuration & Customization
- Create and manage forms, fields, tables, and UI policies.
- Develop and maintain business rules, client scripts, and notifications.
- Configure integrations with other enterprise systems.
- Support upgrades, patches, and new releases.
Data Management
- Maintain CMDB accuracy and integrity.
- Perform data imports, exports, and cleansing.
- Ensure compliance with ITIL processes and organizational standards.
Support & Documentation
- Provide technical support to end-users and resolve ServiceNow-related issues.
- Document configurations, workflows, and procedures.
- Train users and create knowledge articles.
Continuous Improvement
- Identify opportunities to optimize ITSM processes.
- Stay updated on ServiceNow best practices and new features.
- Collaborate with developers and business analysts to enhance platform capabilities.
Technical Skills:
- Strong knowledge of ServiceNow platform administration.
- Experience with scripting (JavaScript, Glide).
- Familiarity with integrations (REST/SOAP APIs).
- Understanding of ITIL processes.
Experience:
- 5+ years of ServiceNow administration experience.
- Hands-on expertise in ITSM modules and CMDB.
