ServiceNow Administrator - Operational Capability | Fixed Term

We're Hiring: ServiceNow Administrator Operational Capability

Work Where People Matter

At Tech Mahindra Philippines, we're more than just a BPO we're a Certified Great Place to Work where your growth and well-being come first. With thriving hubs in Cebu and Manila, we're helping people like you build meaningful careers while making a real difference for customers around the world.

Why You'll Love It Here

Growth you can see promotions and career paths await

Learning that sticks trainings to sharpen your skills

A workplace that cares inclusive, supportive, and people-first

Health coverage you can count on

Rewards when you refer friends to join the team

Your Day-to-Day

Manage user accounts, roles, and access controls within the ServiceNow platform

Configure ServiceNow modules (Incident, Problem, Change, Request, CMDB, Knowledge, etc.)

Maintain Service Catalog, workflows, and approvals

Monitor system performance and troubleshoot issues

Create and manage forms, fields, tables, and UI policies

Develop and maintain business rules, client scripts, and notifications

Configure integrations with other enterprise systems

Support upgrades, patches, and new releases

Maintain CMDB accuracy and integrity

Perform data imports, exports, and cleansing

Ensure compliance with ITIL processes and organizational standards

Provide technical support to end-users and resolve ServiceNow-related issues

Document configurations, workflows, and procedures

Train users and create knowledge articles

Identify opportunities to optimize ITSM processes

Stay updated on ServiceNow best practices and new features

Collaborate with developers and business analysts to enhance platform capabilities

What We're Looking For

5 years minimum experience in ServiceNow Platform Administration, including:

• System configuration
• User and group management, ACL and roles, monitoring, and performance tuning
• Cloning and instance upgrades
• Security fixes and patch installation

Knowledge of cloud infrastructure, including:

• SAML & SSO
• Account management and core resources (compute, network, storage

Strong scripting skills, preferably JavaScript and Flow Designer

Expertise in data management and data modeling (CSDM framework)

Amenable to a 1-year fixed-term contract, subject to extension

Work Setup

Location: Hybrid Setup Makati City

Shift: Day Shift

About Tech Mahindra Philippines

We're a global provider of IT and business process services, helping industries like telecommunications, healthcare, retail, banking, e-commerce, travel, and logistics. In the Philippines, we're home to thousands of talented professionals who value growth, diversity, and teamwork.

Your Next Move

If you're ready for a role where you can grow, make a difference, and enjoy the ride we'd love to meet you. Apply today and let's get started.