Lead, manage, and mentor a team of HR Shared Services professionals, including Labor Relations, HRIS, Employee Relations, Comp & Ben, and other support staff.
Foster a positive, customer centric team culture focused on collaboration, continuous learning, and high performance.
Develop and implement performance goals for HR staff, ensuring accountability, growth, and development.
Conduct regular performance reviews, provide coaching, feedback, and ensure team members are well equipped to meet organizational needs.
Oversee the delivery of HR services, including employee inquiries, HRIS management, benefits administration, and other Related processes.
Ensure consistent, high quality service delivery in line with service level agreements (SLAs) and key performance indicators (KPIs).
Monitor and optimize day to day operations to improve efficiency, reduce errors, and enhance customer satisfaction.
Act as the escalation point for complex HR issues, ensuring timely resolution and effective communication with employees and business leaders.
Ensure that all HR activities comply with internal policies, legal, regulatory, and industry standards, including data privacy and security regulations.
Stay updated on relevant HR laws and regulations, ensuring HR processes and activities adhere to compliance requirements.
Develop and enforce guidelines for maintaining confidentiality, safeguarding sensitive employee data, and ensuring compliance in HRSS operations.
Partner with HR leadership, business units, and IT teams to ensure HRSS services align with organizational objectives and support business needs.
Act as the liaison between HR and other departments to ensure seamless communication and collaboration on HR projects and initiatives.
Communicate effectively with senior leadership regarding HR performance, challenges, and opportunities for improvement.
Required Qualifications:
College Graduate in Any Field; Preferably of Human Resources related course
Minimum of 7-10 years experience as HRBP with at least 5-7 years at Manager capacity
Working knowledge in key facets of HR Management (Employee Relations, Labor Relations, C&B, Health & Safety, Data Management, Engagement and etc.)
Extensive knowledge and experience on Corporate Compliance and Labor Laws
Working experience in BPO industry standards is required.
Proven track record of managing HR service delivery and leading HR teams in a fast paced, service oriented environment.
Strong knowledge of HR processes, policies, and HR technologies (e.g., HRIS, payroll systems, benefits administration).
Excellent leadership, coaching, and mentoring skills, with the ability to motivate and develop a high performing team.
Strong analytical skills, with experience in data analysis and reporting to drive decision making and process improvements.
Excellent communication and interpersonal skills, with the ability to build relationships with employees, leadership, and cross functional teams.
