Enterprise CRM Accuracy for Media Platforms Using Salesforce QA
Driving CRM performance at scale, this Salesforce Administrator role ensures system reliability, data integrity, and seamless release execution across global business operations. Supporting critical workflows from testing to deployment, it directly impacts user experience, revenue processes, and operational continuity. Through Emapta, this opportunity extends beyond a project-offering a long-term global career path and a top 1% experience designed for high-performing Salesforce professionals.
Job Overview
Employment type: Project-based for 6 months
Shift: Night shift, 09:00 - 06:00 (Manila), Weekends Off
Work setup: Temporary Work from Home - Metro Manila (Quezon City/Ortigas/Makati/Alabang), Baguio, and Pampanga
Exciting Perks Await!
- Day 1 HMO coverage with free dependent
- Competitive Salary Package
- Night differential pay to maximize your earnings
- Temporary WFH arrangement
- Prime office location in Metro Manila, Baguio, and Pampanga (Conveniently accessible by PUVs, with nearby restaurants and banks)
- Fixed weekends off
- Emapta customized laptop with extra monitor
- Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
- Unlimited upskilling through Emapta Academy courses (Want to know more Visit: https://emapta.com/training-calendar/)
- Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
- Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
- Standard government and Emapta benefits
- Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
- Fun engagement activities for employees
- Mentorship and exposure to global leaders and teams
- Career growth opportunities
- Diverse and supportive work environment
The Qualifications We Seek
- 3-6 years of experience working with Salesforce in operations, systems, or CRM support roles
- Minimum of 3 years of hands-on Salesforce Administration experience, including configuration, workflow rules, user setup, and system enhancements (beyond ticket-based support)
- 2-3 years of experience in QA/testing, including test case creation, execution, and release validation
- Proven ability to support business users pre- and post-launch, including triaging and resolving system-related issues
- Strong experience in data management, including data import, export, cleansing, and duplication control
- Demonstrated troubleshooting skills in resolving functional issues and user data entry errors within Salesforce
- Ability to manage multiple projects and priorities in a fast-paced, cross-functional environment
- Strong accountability and responsiveness, with the ability to stay engaged throughout hiring and onboarding processes
Nice-to-Haves:
- Experience working in Agile environments, including Scrum or Sprint-based delivery models
- Background in large enterprise or consulting environments (e.g., Accenture)
- Experience supporting order management, pre-sales, or customer lifecycle workflows within CRM systems
Your Daily Tasks
- Review functional requirements and technical designs to create test plans and detailed test cases
- Lead user acceptance testing and QA in a sandbox environment
- Track bugs and work with internal engineering team to resolve and ensure regression testing is adhered to
- Lead change management process following each release and assemble training collateral
- Act as Tier 1 support (i.e., troubleshooting issues, replicating bugs, and resolving simple requests) and escalate to a senior Salesforce admin, if necessary
- Work on improving our CRM data quality and internal business processes as it relates to order management, pre-sales, etc.
- Salesforce configuration and administration required e.g., building dashboards/reports/views, community, knowledge, creating custom fields, validation rules, workflow rules, advanced formula, etc.
About the Client
Our client is a well-established global media and entertainment organization known for delivering large-scale audience reach through digital platforms, broadcast networks, and innovative advertising solutions. With a strong presence in the marketing and advertising space, they continue to evolve through technology-driven strategies that support both brands and consumers worldwide. Joining their team means contributing to a high-impact environment where systems, data, and CRM performance play a major role in driving business success.
Welcome to Emapta Philippines!
Join a team that values camaraderie, excellence, and growth. Recognized as one of HR Asia's Best Companies to Work For in Asia 2025 and a finalist in 2026 Inspiring Workplaces Awards Asia, Emapta stands proudly alongside industry giants, offering stability and exciting career opportunities. Your career flourishes here with competitive compensation, international clients, and a work culture focused on collaboration and innovation. Work with global clients across industries, supported by a stable foundation and like-minded professionals passionate about making an impact. We empower your success with opportunities for personal and professional development in an inclusive environment.
Apply now and be part of the #EmaptaEra!
