HR Operations Specialist

 About Penbrothers 

Penbrothers is an HR & remote talent management partner and one of the fastest-growing companies in the Philippines. We provide talented Filipinos with global opportunities in high-growth startups and dynamic companies, from the comfort of their own homes.

About the Role

The HR Operations Specialist is the Engine Room of our people department. While many HR roles focus on high-level strategy, this role focuses on the Employee Journey, ensuring that every interaction an employee has with the company is seamless, professional, and supportive.

You aren't just managing tickets in the ticketing tool; you are managing people's peace of mind. Whether it's clarifying a policy via email, checking in on a team member's wellbeing, or ensuring a contract is renewed on time, your work directly impacts employee retention and trust. You will bridge the gap between company policy and the human experience, making sure our administrative gears turn smoothly behind the scenes.

What you'll do

As our HR Operations Specialist, your week will be a mix of high-touch communication and high-focus administration. Here is exactly what you will be doing:

• Manage the Help Desk: You will own the HR inbox and Zoho ticket queue. You'll be the voice of the company, answering questions like How do I update my tax info or Where can I find the holiday schedule with a helpful and professional tone.
• Drive Employee Check-ins: You won't wait for problems to arise. You will proactively schedule and lead 1-on-1 check-ins to see how employees are settling in, identifying potential issues before they become fires.
• Draft Legal & Admin Paperwork: You will be the architect of our internal documents. From drafting Contract Renewals to issuing Notices of Personnel Action (NPA) for promotions or transfers, you ensure every document is legally sound and error-free.
• Maintain the Source of Truth: You will manage our HRIS. Every time someone gets a raise, changes addresses, or changes roles, you are the one ensuring the system reflects that change immediately.
• Issue Official Certifications: You will handle requests for Certificates of Employment (COE) and other employment verifications, ensuring employees get what they need for bank loans or visa applications promptly.
• Track Milestones: You will keep a close eye on the calendar, ensuring no contract expires without a renewal notice and no work anniversary goes unrecognized.
• Liaise with Departments: You will work closely with Department Heads to confirm personnel changes and ensure that the administrative side of their team management is handled smoothly.

Other Tasks & Responsibilities

While the core of your role is defined, HR is a dynamic field. From time to time, you will also:

• Special Projects: Assist the HR Manager with ad-hoc projects such as policy manual updates, salary benchmarking research, or culture-building initiatives.
• Audit Support: Prepare documentation and reports for annual labor audits or internal compliance reviews.
• Event Coordination: Provide administrative support for company-wide meetings, town halls, or team-building activities.
• Process Documentation: Create How-To guides for new HR processes to help maintain a knowledge base for the team.
• General Support: Perform other HR and administrative duties as assigned by leadership to support the overall health of the organization.

What You Bring

• At least 2-3 years of HRBP, labor relations or employee or client and customer relations experience; ideally in the BPO industry
• Candidates must possess a bachelor's/college degree in Human Resources Management, Psychology, Behavioral Science, or equivalent.
• Proficient in Microsoft Excel, Word, and Google Workspace apps.
• Can easily adapt and understand different HR systems applicable for the job.
• Good time management, multitasking, and organizational skills.
• Excellent communication skills, both written and oral.

Don't meet every single requirement At Penbrothers we are committed to building a diverse, inclusive, and authentic workplace, so if you're excited about this role but you don't feel 100% aligned with the qualifications, we encourage you to apply anyway. You may just be the right fit for this or other roles.

Our Hiring Process

We utilize AI tools to enhance hiring efficiency and ensure a fair evaluation. Consequently, candidates will engage with an AI Interviewer, supervised by Human Talent Acquisition Experts who will support your entire application journey.

Our AI Expectations: While we encourage you to use AI for CV refinement and research, we require that all interviews and assessments be completed through your own authentic effort. The use of real-time AI assistance during interviews or to complete skills tests is strictly prohibited to ensure a fair and genuine evaluation of your capabilities.

What You'll Get

At Penbrothers, we are obsessed with creating positive employee experiences. Here you'll find an environment that nurtures learning and provides opportunities for growth. You'll have the opportunity to make an impact on fast-growing startups and dynamic companies. 

·  Meaningful work & Growth: We take every opportunity to stretch ourselves and deliver an excellent client experience. 

·  Employee as our biggest asset: We are genuinely invested in our people's career and welfare.

·  Global reach & local impact: Get to work with high-growth startups and dynamic companies from the comfort of your own home. 

·  Powering global startups: We've created 1,400 Filipino jobs that empower global start-ups to focus on growth.