Operations Associate (Triage)

Support a multi-million dollar business's supply-chain & logistics team

About Fresh Print

sFresh Prints is a New York-based custom apparel startup. We work with talented student entrepreneurs and provide the working capital, training, and support they need to build businesses at their schools

.
About the Operations Manag

erThis is Sofia, an Operations Manager at Fresh Print

s.I joined Fresh Prints back in 2016 as an Artist. A college friend of mine was actually the first Artist hired in the Philippines, and I was the second. At the time, I had just graduated, jobs weren't easy to come by, and the idea of working from home without having to leave my province felt like a huge wi

n.
Fresh Prints ended up becoming my training ground for pretty much everythi

ng.I wasn't just learning how to design. I was learning how to work with people from different countries, communicate in English in a professional setting, and adjust to a culture where being confident and outspoken actually mattered. Coming from a more reserved background, that took some getting used

to.
As time went on, my role started to change. I moved from just doing the work to managing people, which was honestly one of the hardest transitions for me. Leadership didn't come naturally, and I had to be very intentional about growing into it. A lot of it was learning through mistakes and figuring things out as I w

ent.
Over time, my focus also shifted. It became less about just creating designs and more about how things work behind the scenes. How do we make processes more efficient How do we support teams better How do we handle things at s

caleThat shift eventually led me into Operations, where I now focus on managing workflows, systems, and teams that keep things run

ning.
Looking back, the biggest change has really been in how I think. I've become more analytical, more structured in how I approach problems, and more focused on the bigger picture instead of just the task in front

of me.Now, we're looking for people who are ready to grow beyond just executing

• tasks.How can you take ownership of your work and your
• teamHow can you improve systems, not just follow
• themHow can you stay steady and effective in a fast-moving enviro

nmentIf you're someone who's resourceful, independent, and open to figuring things out as you go, this might just be the place fo

r you!
About t

he RoleWe are looking for a detail-oriented, analytical, and highly organized Triage Associate to help review, understand, and route incoming requests across Fresh Prints. This role is a key support function that helps make sure inbound requests are clear, complete, and sent to the right team or handled through the correct wo

rkflow.
The Triage Associate works across both Art and Operations workflows. This means the role requires a strong overall understanding of how different teams operate, including Art, Sales, Operations, Admin, Tech, Finance, Production, and other support teams. The goal is not to master every team's work, but to understand enough of the full workflow to identify issues, ask the right questions, take the correct action, and prevent avoidable

delays.
Why This Rol

e MattersTriage is one of the first checkpoints for many Art, Ops, Admin, and Sales workflows. A strong Triage Associate helps keep work moving smoothly by making sure requests are understood, completed when appropriate, or routed to the right team with the right context. This helps reduce delays, confusion, duplicate work, and operational issues across the

company.This role is a strong fit for someone who enjoys solving problems, communicating clearly, working independently, and learning how different parts of a business

connect.
Core Functions o

• f the RoleRouting: Review incoming requests, understand what is being asked, identify missing information or potential issues, and assign the request to the correct team, group, or i
• ndividual.Admin Tasks: Handle supported order edits and admin-related requests from Sales, ISAs, Campus Managers, and Order Processors using approved tools and workflows. This requires accuracy, strong documentation habits, and careful attention
• to detail.Freshchat Support for Sales: Support Sales through Freshchat by helping review conversations, answer or route questions, and make sure Sales-related concerns receive prompt and clear assistance. This function is similar to Customer Experience support, but focused mainly on helping the S

ales Team.
Key Respo

• nsibilitiesReview and triage incoming Art, Ops, Admin, and Sales-relate
• d requests.Assign requests to the correct team, group, or individual based on request type, urgency,
• and scope.Analyze requests carefully to identify missing details, unclear instructions, potential blockers, or incorre
• ct routing.Communicate with Sales, Art, Operations, Admin, Tech, Finance, and other internal teams when clarification or follow-up
• is needed.Support eligible Admin tasks and order edits with accuracy and proper doc
• umentation.Assist Sales through Freshchat by responding to or routing questions and concerns app
• ropriately.Handle urgent or rush requests with strong judgment and a sense
• of urgency.Document actions taken on tickets clearly, including notes, updates, and screenshots w
• hen needed.Escalate requests to the correct team when the issue is outside Triage scope or requires deep
• er support.Maintain clean workflows by helping prevent duplicate work, unclear ownership, and unnecess

ary delays.
Qu

• alificationsAt least 1.5 years of experience in operations, customer experience, support, admin, or related role. Fresh graduates who are highly interested in building a career in operations are also encourag
• ed to apply.Excellent verbal and written communication skill
• s in EnglishStrong reading comprehension and attention to detail, with consistent fo
• llow-throughComfortable using ticketing systems, CRMs, spreadsheets, internal tools, and d
• ocumentationStrong analytical, organizational, and problem-so
• lving skillsAble to work independently, manage priorities, and adapt quickly to changi
• ng workflowsProficient with Google Workspace; quick to learn new tools
• and systemsBonus Points: Experience in startups, in-house recruitment, or basic design/Adobe Illustrator skills for Art

Triage work

• 
  RequirementsReliable laptop or desktop computer suitable fo
• r daily work.Reliable internet connection, with a backup option w
• hen possible.Computer with video-chat
• capabilities.Availability during assigned working hours and requi
• red meetings.Ability to stay reachable and responsive during w
• orking hours.Commitment to honesty, transparency, accountability, and Fresh Print

s principles.
Job Location: Work From

Home / RemoteWorking Hours: 8:00 PM - 5:00 AM PHT, Mo

nday to FridayMonthly Salary: Starting at $400 base (depending on experience) + $80 night s

hift allowanceAt Fresh Prints, we deeply value the long-term contributions of our team. To recognize and celebrate that commitment, we offer a 2-month paid Sabbatical to eligi

ble employees.
Fresh Prints never charges any money during the hiring process. If you're asked to pay for a job,

it's not real.Fresh Prints is an equal employment opportunity employer and promotes diversity; actively encouraging people of all backgrounds, ages, LGBTQ+, and those with disabil