Job Description
Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Summary: As an Application Tech Support Practitioner, you will engage with clients to ensure seamless operation of our systems and applications. Your day will involve addressing client inquiries, diagnosing issues, and providing effective solutions while maintaining high standards of communication and service quality. You will leverage your expertise to enhance user experience and contribute to the overall efficiency of our operations. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Engage with clients to understand their needs and provide timely support. - Document and track client interactions and resolutions for future reference. - Collaborate with cross-functional teams to enhance service delivery. - Continuously seek opportunities for process improvement and efficiency. - Provide training and support to junior team members as needed. Professional & Technical Skills: - Required Skill: Expert proficiency in Service Desk Voice Support. - Additional Must To Have Skills: Proficiency in Italian Language. - Strong understanding of customer service principles and practices. - Experience with ticketing systems and incident management. - Ability to troubleshoot and resolve technical issues effectively. - Excellent verbal and written communication skills. Additional Information: - The candidate should have minimum 2 years of experience in Service Desk Voice Support. - This position is based at our Manila office. Minimum 2 year(s) of experience is required
