Operations & Admin Coordinator (Remote) | AU Trades & Plumbing Services

Keep jobs moving. Support the field team. Be the engine behind daily operations.
 

The Opportunity at a Glance

Join a growing business in the plumbing, installation, and trade services industry, supporting residential and service-based projects across Australia. This role sits at the centre of operations—ensuring jobs are created, tracked, completed, and followed up properly, while maintaining strong communication with customers, suppliers, and internal teams.

You'll work across admin, CRM systems, and customer communication to keep everything running smoothly—from initial enquiry through to job completion and follow-up. This is ideal for someone who is highly organised, detail-driven, and comfortable working in a fast-paced, process-heavy environment.

 

How You'll Make an Impact

• Provide day-to-day administrative and operational support to the manager and team


• Handle phone coverage and customer communication (follow-ups, updates, reminders)


• Create and manage jobs in CRM systems (Monday.com and Fergus)


• Track and move jobs through pipeline stages from enquiry to completion


• Maintain accurate job records including:
  
  
  
  • Supplier invoices
  
  
  • Job costs
  
  
  • Certificates and documentation
  
  
  
  


• Assist with invoicing and financial admin tasks using systems like Fergus and Xero


• Coordinate and send:
  
  
  
  • Welcome emails
  
  
  • Service agreements
  
  
  • Post-install follow-ups
  
  
  • Ongoing service reminders
  
  
  
  


• Maintain internal registers and trackers (installations, servicing, equipment)


• Complete and submit compliance documentation (forms, approvals, insurance)


• Support creation of basic marketing materials and social media content


• Identify repetitive tasks and assist in automation and process improvements

 

What We're Looking For - You're the Perfect Fit if You:

(Non-negotiable requirements)

• Are based in the Philippines


• Have previous experience in administration, operations, or coordination roles


• Are highly organized with strong attention to detail and accuracy


• Are confident handling phone-based communication and client follow-ups


• Can manage multiple tasks and priorities in a fast-paced environment


• Are proactive and take ownership of tasks from start to finish


• Have strong written and verbal communication skills


• Are comfortable learning and using new systems quickly

 

What Sets You Apart - You'll Shine Even Brighter With:

• Experience in trades, construction, or service-based industries


• Experience using CRM or job management systems (e.g. Monday.com, Fergus, or similar)


• Experience with Xero or basic invoicing processes


• Exposure to compliance or documentation-heavy roles


• Basic skills in graphic design or social media content creation


• Experience improving workflows or setting up automations

 

Work Schedule & Employment Terms

• Full-Time | Monday to Friday | 6:00 AM - 3:00 PM PHT


• Remote work setup


• Open to PH-based applicants only


• Philippine-based employment only

What's Included:

• HMO with 1 free dependent


• Life Insurance


• Paid Leave Credits


• Government-mandated benefits (SSS, PhilHealth, Pag-IBIG)


• Work-from-home equipment provided

All employment is fully compliant with Philippine taxes and government contributions.

 

How to Apply

To apply, please submit:

• Updated CV


• Short video recording highlighting:
  
  
  
  • Your admin/operations experience
  
  
  • Your experience handling phone-based tasks or coordination work
  
  
  
  


• Any relevant experience using CRM systems or managing workflows

Shortlisted candidates may be required to complete a practical assessment, such as:

• Job tracking / task prioritization scenario


• CRM data entry or workflow simulation


• Customer communication task