IMPORTANT: Please fill out this form to apply: https://hiring.fountainforward.com/pm-jd
REMOTE (WORK FROM HOME) JOB: THIS JOB IS AVAILABLE FOR APPLICANTS IN SOUTH AMERICA OR THE PHILIPPINES.
BEFORE YOU READ THE JOB DESCRIPTION:
1. Please complete the application process in ENGLISH. English proficiency must be fluent. Written and spoken English will be evaluated.
2. Must be freelance, NOT part of another agency already.
WHO ARE WE FOUNTAIN FORWARD
We are a hyper-motivated crew of internet marketing experts based in Houston, Texas. We're on a mission to provide truly profitable data-driven marketing solutions, primarily for The Automotive industry.
We love working together to accomplish one thing: persuade people to do business with our clients, and do it more often. Seeing our clients make more money and collaborating together to accomplish their goals is what drives us to slam down a couple of espressos every morning and fire up our brain cells.
HOW TO APPLY
Please complete our application form below:
https://hiring.fountainforward.com/pm-appform
Job Overview / Purpose Statement
The Client Project Manager (CPM) ensures the smooth execution of client projects and internal initiatives by managing tasks, timelines, and communication across departments. Acting as the operational backbone for Client Success Managers (CSMs) and internal teams, the CPM keeps projects moving, ensures deliverables are completed within SLA, and maintains transparency in workflows through ClickUp and other systems. This role is execution-focused, bridging between strategy (CSMs, Directors) and delivery (Analytics, Search, Meta, Tech).
Responsibilities & Duties
Task & Project Execution
- Create and manage tasks in ClickUp, ensuring proper assignment, due dates, and follow-up.
- Maintain updated project agendas, meeting notes, and reminders for CSMs and clients.
- Track and report project status, escalating risks to CPM Director when necessary.
Client Meeting Support
- Attend monthly client meetings, capture action items, and distribute agendas and notes.
- Prepare and send monthly meeting reminders and updated agendas.
- Support CSMs with weekly calls by preparing project updates in advance.
Onboarding & Offboarding
- Lead onboarding workflows: Keeper account setup, GA4/CRM logins, onboarding portal, website audits, and ClickUp tasks.
- Coordinate with Analytics, Search, and Meta for campaign setup and initial reporting.
- Manage offboarding tasks including client updates, ads pauses, and close-out communication.
Cross-Departmental Collaboration
- Collaborate with Analytics, Search, Meta, and Tech teams to ensure project timelines and deliverables are aligned.
- Communicate client requests and follow-ups across departments.
- Ensure agendas, reports, and deliverables are delivered to CSMs on time.
Quality & Compliance
- Follow SOPs for task management, onboarding, and reporting.
- Support the Director in ensuring client deliverables meet Fountain Forward's standards.
- Participate in tri-weekly pod calls for alignment across CSM, Analytics, Search, and Ads.
Required Skills & Qualifications
- 25 years of project management experience.
- Strong knowledge of project management processes, workflows, and terminology.
- Proficiency with project management software (ClickUp required; Asana/Trello a plus).
- Strong organizational and multitasking skills.
- Excellent written and verbal communication skills.
- Ability to manage client-facing responsibilities with professionalism
Preferred Experience & Competencies
- Knowledge of digital marketing, branding, and organizational systems.
- Experience working in a client-facing role.
- Familiarity with analytics, search, or advertising processes.
- Basic understanding of creative/graphic deliverables to support team workflows
ADDITIONAL INFORMATION
HOW WE WORK
- Freedom and flexibility. We're a team working from around the world. That is, as long as they show up on our weekly calls, do their job correctly, and have a good sense of accountability.
- Autonomy and ownership. Working on a distributed team means you don't have someone micromanaging you or looking over your shoulder to make sure you're getting things done. We're a team of do-ers who take full ownership for their results.
- Be helpful and dedicated. We help our clients be successful. We help our prospects get the right information and make the right decision whether or not it includes our services. We help our team members reach their full potential.
THE PERKS!
- Remote-First Culture: Work from homeor anywhere in the world. We value results, not where you log in from.
- Flexible Schedule: We offer flexibility in your daily schedule (within reason) to help you do your best work while maintaining a healthy work-life balance.
- Unlimited Paid Time Off: Enjoy an unlimited vacation policy with just two weeks notice and manager approval. We also offer paid sick days because your well-being matters.
- Parental Leave: We understand the importance of supporting our team members during significant life events. Our maternity and paternity leave policy ensures you can prioritize your growing family without added stress.
- Room to Grow: We're a fast-growing company with massive opportunities for upward mobility. As we grow, you grow with us.
- Professional Development: Get access to training in digital marketing, advertising, and leadership to sharpen your skills and advance your career.
- Quarterly Performance Bonuses: Earn bonuses based on your performance and contributions to the company's success.
- Paid Referral Program: Earn rewards for referring great talent to join our team!
- Health & Fitness Reimbursement (upon tenure): Get support for health insurance or a gym membershipbecause your well-being matters.
Salary: up to $1,200 per month
