Compile and interpret statistical information solutions to program performance issues with the Operations Management Team.
Review scheduling needs on weekly basis to ensure adequate staffing and coverage.
Prepares daily/weekly/monthly reports and distributes to the Management Team.
Delivers regular and ad-hoc reports on time as requested by the internal and external clients.
Coordinates staffing commitment and delivery to client.
Participate in the analysis, evaluation, and implementation of current and proposed systems and tools used for planning, scheduling, forecasting and real-time monitoring.
Manages the staff schedules and responsibilities of workforce management team.
Participate in the analysis, evaluation, and implementation of current and proposed systems and tools used for planning, scheduling, forecasting and real-time monitoring.
Manages the staff schedules and responsibilities of workforce management team.
Conducts performance management system (PMS) review for direct report(s) in accordance with company standards.
Skills & Knowledge:
People Management
Experience in a BPO setup is preferred
Experience in Capacity Planning, Scheduling and Real time Monitoring
Proficient in MS Advance Excel
Qualifications:
Graduate of any bachelor's degree
2-3 solid years of experience as Manager WFM | Can accept Asst. Manager WFM with 5-7 years experience in a BPO set up
Can work full-time onsite in Alabang and on shifting schedule
