The Digital Account Onboarding Customer Servicing Unit Officer is responsible in ensuring timely and efficient processing of digital account KYC document request by branches and other units; attending to queries related to digital account onboarding; providing support to business partners and preparation of report related to digital account incident management.
Responsibilities
- Processes digital account KYC document request by branches and other units; attending to queries related to digital account onboarding; providing support to business partners and preparation of report related to digital account incident management
- Coordinates to and collaborates with business partners on matters related to digital account fraud incident management
- Plans and implements the back-up system and BCP to ensure continuity of operations
- Reviews existing work processes and initiates, recommends, supports and implements projects and changes to improve the processes and achieve operational efficiency
- Provides support to direct reports to achieve targets and deliver job requirements
- Manages and monitors performance, training and career development of the people within the reporting line, and implements disciplinary actions, if necessary, based on the Policy set by the Management
- Ensures compliance to existing Bank policies and procedures
- Functions as a reliever officer in the absence of an officer under the department to ensure that the unit will continue to function properly
- Performs other duties and responsibilities that may be assigned from time to time including but not limited to rotation to other functions and cross-posting to other departments
Qualifications
- Bachelor's Degree in Finance, Management Accountancy or related disciplines
- 2 years extensive experience in banking processes and operations
- Knowledge in the bank's KYC procedures
- Background in a supervisory role
- Strong leadership, decision making, team player and interpersonal skills
- People Management and coaching skills
- Highly analytical, organizational, and presentation skills
- Proficiency in oral and written communication
- Can lead and work in groups with minimal supervision
- Has passion for innovation, customer centricity and delivering exemplary performance
