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Qualfon

MANAGER, HUMAN RESOURCES

Qualfon
Philippines, Manila
5-7 Years
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  • Posted 18 hours ago
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Job Description

Job Profile Manager, Human Resources

Role Manager, Human Resources

Main Duties And Responsibilities

  • Business Partner to Leaders
    • Support employee engagement, retention, and recruitment.
    • Act as primary business partner to local leadership, guiding decisions with HR best practices.
    • Execute strategic plans for Human Development to meet current and future business needs.
    • Provide guidance on people issues to leaders and employees.
  • Manage HR Impact, Policy, and Procedures
    • Understand and educate employees on Qualfon's benefits programs.
    • Assess benefit needs and trends; develop and deliver training.
    • Design and roll out employee communications for initiatives and recognition.
    • Recommend changes to programs and processes for positive business impact.
    • Ensure legal compliance through monitoring, reporting, investigations, and representation at hearings.
  • Primary HR Partner to Operations
    • Collaborate with talent acquisition, payroll, training, QA, and operations.
    • Build credibility through sound actions and contributions.
    • Lead and manage local HR team effectively.
    • Partner with HR leadership to train and mentor HR Generalists and Managers.
  • Lead HR Practices
    • Foster a high-performance culture emphasizing empowerment, quality, and development.
  • Develop Programs and Metrics
    • Implement processes and metrics aligned with organizational goals.
Qualifications

  • Education Bachelor's degree in Business Administration, HR Management, or related field.
  • Experience
    • Minimum 5 years in management with 3+ direct reports.
    • Minimum 5 years broad HR experience across multiple disciplines.
    • Minimum 5 years as HR business partner with strong listening, empathy, and risk management skills.
    • Preferred 7+ years in management with 5+ direct reports in BPO/call center environments.
  • Certifications SPHR or SHRM-SCP (for U.S. candidates).
  • Language Bilingual in English/Spanish or English/Filipino.
  • Other Skills
    • Employee Relations
    • HR Management
    • Management Communication
    • Business Software Applications
    • Performance Standards

More Info

Job Type:
Permanent Job
Industry:
Other
Function:
Human Resources
Employment Type:
Full time

About Company

Qualfon

Job ID: 135895737

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Last Updated: 16-12-2025 01:32:42 AM
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