Roles & responsibilities
- The role will require the candidate to lead large complex engagements or multiple mid-sized engagements in financial services operations environment.
- It will involve running and managing engagements and delivering the objectives agreed with the client and onshore stakeholders on banking operation both asset side and liability side of business.
- Having sound knowledge and experience on KYC CDD review/refresh and new client onboarding for individual and institutional clients is preferred.
The job responsibilities include:
- Maintain day to day client relationship activities and provide input, preparation and support to contractual Service Reviews.
- Build strong relationships with senior stakeholders onshore, KGS Leaders across different service lines and KGS Senior Management within MS.
- Maintenance of Service Levels of the team and by overall engagement encompassing productivity, quality-based outcomes, thus, ensuring high level of customer service at all time.
- Actively protecting the client's interest at all times in every aspect of client delivery including complying with statutory regulations & legislation, maintaining highest standards of quality and ensuring that the potential risk to company arising out of operational lapses are minimized.
- Transition and project set-up in KGS, working in collaboration with internal, onshore and client stakeholders, involving key aspects viz. resourcing, technology set-up, knowledge transfer etc., and leading project to BAU mode in smooth and seamless manner.
- Reporting of issues of concern and risk to KGS Leadership, and where appropriate, to the client on a timely basis and pro-actively ensuring problems/issues are identified and solved.
- Aim to operate at industry best practice level, where applicable and initiate & support process improvements to achieve higher levels of efficiency & effectiveness to maximize productivity gains and achieve consistency in delivery across various delivery sites, as applicable.
- Owning and driving People Agenda encompassing, Colleague Engagement, Performance Management, Learning & Development, Resourcing, Retention & Attrition and similar key themes as apt.
Required Skills & Qualification
- Min 15 yrs in an operational environment, with at least 5 years spent in leading Operations
- Minimum of 2 years of managing a large team (100+)
- Strong communication and relationship building skills. Ability to represent KGS at client orals/pitches, roadshows with member firms and become a brand ambassador for KGS.
- Strong analytical and problem-solving skills and the ability to use information to generate creative solutions to benefit the business.
- Budgeting, forecasting and planning experience in an operational environment
- Commercially astute – ability to understand engagement commercials and manage costs per FTE to an optimum level.
