Job Responsibilities:
A. Technical Support
- Provides technical support to ERL customers.
- Answers inquiries and aids when needed, not limited to email, chat, remote connection, phone, and on-site support, even after working hours, depending on the severity.
- Must be reachable by phone or email in case or urgent or important tasks that need to be done.
- Perform troubleshooting to diagnose and resolve problems.
- Helps with company events.
- Maintain and troubleshoot company devices, network, servers, and systems.
- Install and configure hardware and software for internal teams.
- Ensure data security and perform regular backups.
- Assist in deploying ERL solutions with ERL clients and partners.
- Conduct routine preventive maintenance and system audits
- Document technical issues, resolutions, and create user, training, and support materials.
B. Customer Pre-Sales Support
- Provides onsite and remote technical sales support to ERL sales team. Ensures demonstrations and products are working smoothly and properly.
- Conducts demonstrations on all ERL products and explains the used cases to the clients.
- Assists in the setup, configuration, and testing of AV equipment, interactive panels, visualizers, speakerphones, and classroom software.
- Train IT personnel or users on system usage when needed.
C. Marketing Technical Support
- Uploads information and announcements on the company's website and social media pages.
- Look for ways to improve technical presentations. Continuous improvement with ERL software and solutions to ensure smooth client demonstrations.
- Other tasks that Mr. Elijah Lao will assign from time to time.
