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TMF Group is a leading global provider of high-value business services to clients operating and investing globally. We focus on providing specialized and business-critical financial and administrative services that enable our clients to operate their corporate structures, finance vehicles and investment funds in different geographical locations.
HR Operations
- Coordinate all activities related to HR Operations (HR Ops) according to established guidelines.
- Contribute to the strategic direction and formulation of corporate-wide HR policies, procedures, systems, and initiatives.
- Define and communicate internally‑set quality standards; ensure that all aspects of HR Ops work to achieve satisfactory quality and consistency.
- Develop, maintain, and continuously improve processes, systems and technology, measurement practices, and metrics reporting.
- Elicit feedback regarding the effectiveness of HR Ops services and activities and, when appropriate, modify activities.
- Foster and maintain strong internal relationships with key HR and business leaders.
- Support larger HR initiatives like ERP implementation and Health Check initiatives by ensuring continuity and successful delivery of functional services.
HR Business Partnering
- Support all Talent Management activities within the organisation.
- Liaise in coordination of succession planning, key talent/high‑potential development, and performance management to achieve business goals and create an internal bench of top talent.
- Participate in Learning & Development activities such as creation of training calendars, internal and external trainings, competency frameworks, etc.
Employee Relations
- Coordinate and, if needed, direct all employee relations activities.
- Investigate problems such as working conditions, disciplinary actions, and employee/applicant appeals and grievances, and provide guidance and recommendations for problem resolution.
HR Communications
- Support HR communications in areas such as employee benefits and organisational health.
- Develop content for the company newsletter/portal.
- Coordinate HR communication efforts and planning activities for key HR programs, processes, and initiatives.
Competencies Required
- Customer focus
- Concern for quality
- Planning and organizing skills
- Problem‑solving attitude
- Good team player
- Good spoken and written English
CRITICAL COMPETENCIES FOR SUCCESS (JOB BAND 3)
Operational Excellence
- Strives for high standards of delivery to clients.
- Has a strong understanding of processes needed to undertake role successfully.
- Makes informed judgments and decisions based on practice and precedent.
- Decisions are made within defined limits of authority.
Commercial Awareness
- Has a basic understanding of the company's service lines and structure.
- Understands and applies control, risk, and governance frameworks consistently.
- Is mindful of company values.
Leadership & Resource Management
- May have supervisory responsibilities for work carried out by members of the immediate team.
- Organises the use of resources to meet expectations and identifies difficulties.
- Reviews non‑complex work undertaken by more junior team members.
- Informally manages expectations of more senior colleagues infrequently.
Interpersonal Skills
- Communicates information clearly and concisely (verbal and written) to internal and external stakeholders.
- Able to deal with difficult situations calmly and diplomatically.
Client Excellence
- Takes ownership of particular clients to ensure a consistent level of service.
- Listens actively, asks relevant questions, and respects global and cultural differences.
- Prioritises being accessible and responsive to customers.
- Builds rapport with clients using effective communication techniques.
- Evaluates and reports back on client service levels.
What's in it for you
Pathways for career development
- Work with colleagues and clients around the world on interesting and challenging work.
- We provide internal career opportunities, so you can take your career further within TMF.
- Continuous development is supported through global learning opportunities from the TMF Business Academy.
Making an impact
- You'll be helping us to make the world a simpler place to do business for our clients.
- Through our corporate social responsibility program, you'll also be making a difference in the communities where we work.
A supportive environment
- Strong feedback culture to help build an engaging workplace.
- Our inclusive work environment allows you to work from our offices around the world, as well as from home, helping you find the right work-life balance to perform at your best.
