Search by job, company or skills

DHL Global Forwarding

HR Business Partner

DHL Global Forwarding
Philippines
5-7 Years
Save
new job description bg glownew job description bg glownew job description bg svg
  • Posted 4 hours ago
  • Be among the first 10 applicants
Early Applicant

Job Description

Job Title: HR Business Partner – DHL Global Service Center (Manila)

Role Purpose

The HR Business Partner (HRBP) at DHL GSC Manila is a strategic and execution-focused role that partners with senior leaders to drive workforce effectiveness in a high-volume, fast-paced global services environment.

This role goes beyond traditional HR support. The HRBP is expected to:

  • Influence business outcomes
  • Use employee data aggressively to predict risks and opportunities
  • Reimagine benefits and employee value propositions for a shared services workforce
  • Leverage automation, AI, and analytics to remove manual HR work

Key Accountabilities


Business Partnering (Core Focus)

  • Act as a trusted advisor to functional leaders across DHL GSC Manila (Operations, Finance, IT, HR, and other support functions).
  • Translate business strategy into workforce plans that balance productivity, talent availability, cost, and employee experience.
  • Coach leaders to manage performance, engagement, and employee relations confidently and consistently.
  • Lead people impact assessments for business changes such as scope migration, automation, restructuring, or scale-down/ scale-up activities.
  • Proactively identify people risks (attrition spikes, capability gaps, leadership weaknesses) and address them before they impact service delivery.
  • Influence leaders using facts, not opinions, even when conversations are uncomfortable.

Employee Data, Analytics & Workforce Intelligence

  • Own the quality, accuracy, and usability of employee data for assigned populations.
  • Move beyond reporting to produce predictive insights (e.g. attrition risk, skills obsolescence, benefits utilization, leadership pipeline health).
  • Partner with HRIS, Finance, and GSC analytics teams to automate dashboards and standard reports.
  • Use data to simplify decision-making for leaders, not overwhelm them with metrics.
  • Challenge decisions that are not supported by data or that ignore workforce realities.
  • Serve as a role model for evidence-based HR in the GSC.
  • Experiment with AI tools to detect workforce patterns earlier (e.g. early attrition signals, engagement sentiment, absenteeism trends).
  • Automate at least one recurring HR decision or report per year.

Employee Benefits & Total Rewards Experience

  • Manage and continuously improve employee benefits programs relevant to a Manila-based shared services population.
  • Ensure benefits are competitive, clearly communicated, and aligned with employee needs across different life stages.
  • Partner with vendors, brokers, and internal stakeholders to improve benefits value while managing cost.
  • Act as escalation point for complex benefits cases and policy interpretation.
  • Use benefits data and employee feedback to redesign offerings, not simply renew them annually.
  • Support benefits education initiatives that help employees understand and appreciate their total rewards.
  • Redesign at least one benefits process or offering to be more digital, self-service, or data-driven every cycle.

Stakeholder Landscape

  • DHL GSC Manila senior leadership team
  • Global HR Centers of Expertise (Talent, Rewards, HR Operations)
  • Finance, Legal, Procurement
  • External vendors and benefits providers
  • People managers and employees across multiple functions

Required Experience & Qualifications

  • Bachelor's degree in Human Resources, Business, Psychology, or related field
  • Minimum 5–7 years of HR experience, ideally in a shared services, BPO, or global organization
  • Proven experience in HR Business Partnering with senior leaders
  • Strong exposure to workforce data, metrics, and HR systems
  • Working knowledge of employee benefits administration in the Philippines

Critical Skills & Behaviors

  • Strong business acumen and comfort with numbers
  • Ability to influence without authority
  • Bias for action and simplification
  • High integrity and discretion
  • Comfortable challenging leaders respectfully
  • Curious about technology, automation, and new ways of working

More Info

Job Type:
Permanent Job
Industry:
Other
Function:
Human Resources
Employment Type:
Full time

About Company

DHL Global Forwarding

Job ID: 147259315

Jobs by Skill - IT
Jobs by Skill - Non IT
Jobs By Industry
International Jobs
Last Updated: 12-05-2026 11:44:53 AM
Homejobs in PhilippinesHR Business Partner

Similar Jobs

HR Business Partner (HRBP) Manager

hr techx corp.
Danao, Philippines, Central Visayas

Skills:

Employee Relations, recruitment, HR compliance, Compensation And Benefits, performance management, Hr Business Partnering, Talent Management, Learning And Development

HR Business Partner

DHL
Philippines

Skills:

Automation, Employee Benefits Administration, Hris, Workforce Intelligence, Hr Business Partnering, Ai, Employee Data Analytics

HR Business Partner

Alorica
Philippines

Skills:

change management, Hris, Organizational Development, Stakeholder Management, HR metrics, labor laws, data analytics tools, Leadership Development, Succession Planning, Employee Relations, Recruitment Strategies, performance management, coaching, Talent Management

HR Business Partner - Manager

WNS Assistance
Western Visayas, Philippines, Iloilo

Skills:

HR Analytics Reports, Attrition Analysis, Philippine Labor Laws, Human Resources Case Management, Government Mandated Benefits, Legal Labor Relations, Employee Engagement, Employee Relations

HR Business Partner

ViewQwest
Philippines, Manila

Skills:

Employee Relations, HRIS platforms, disciplinary processes, performance management, Philippine Labour Code, Hr Analytics, DOLE regulations