Employee Relations Specialist

The Role

The Employee Relations Specialist plays a key role in ensuring a compliant, structured, and employee-centered workplace at Ecscale. This role handles HR documentation, legal compliance, and policy implementation, while supporting labor relations and dispute resolution. The ideal candidate has strong attention to detail, a firm grasp of PH labor laws, and the ability to apply company policies consistently and fairly across the business.

Key Responsibilities

1. Policy Development & Compliance

• Draft and update HR policies, procedures, and employee handbooks for review by the Management, in compliance with Philippine Labor Laws and DOLE regulations.
• Support the P&C Operations Manager in designing policies that balance company objectives with employee welfare.
• Coordinate timely dissemination and implementation of new or revised policies across all teams.
• Maintain up-to-date knowledge of labor legislation and recommend necessary updates to policies and processes.

2. HR Documentation & Paperwork

• Prepare and maintain all HR-related paperwork including employment contracts, addendums, disciplinary actions, clearance forms, and termination documents.
• Maintain standard templates for HR letters, memos, policies, and agreements to ensure consistency and compliance.
• Support employee lifecycle processes by ensuring proper documentation for hiring, promotion, transfers, and offboarding.

3. Employee Relations & Case Management

• Provide first-level guidance to leaders and employees on workplace issues, conflict resolution, and grievance handling, escalating complex or high-risk cases to the Management.
• Conduct investigations and prepare documentation for employee concerns, disciplinary cases, and policy breaches.
• Prepare Notices to Explain and Notices of Decision, and coordinate administrative hearings in line with the twin-notice rule and the prescribed timelines.
• Support DOLE inspections, SEnA conferences, and NLRC proceedings, including the preparation of position papers and supporting case records.
• Serve as a neutral facilitator between employees and leadership to ensure fair and consistent resolution of issues.
• Maintain confidentiality and sensitivity in all employee relations activities.

4. Reporting & Continuous Improvement

• Maintain accurate and organized employee relations records, case logs, and documentation trackers.
• Support Legal and Compliance teams in policy audits and risk assessments.
• Recommend improvements to current HR practices and systems to ensure operational efficiency.

Qualifications

Education & Experience

• Bachelor's degree in Human Resources, Psychology, Behavioral Science, Industrial Relations, or Law.
• At least 3 years of HR experience, with a minimum of 2 years handling employee relations and labor compliance in a Philippine setting.
• Demonstrated experience running disciplinary cases end to end: investigation, documentation, hearing, and decision.

Technical Knowledge

• Working knowledge of the Philippine Labor Code, DOLE issuances, and jurisprudence on just and authorized causes.
• Solid grasp of procedural and substantive due process, including the twin-notice rule and prescribed timelines.
• Experience drafting Notices to Explain, Notices of Decision, and investigation reports that can withstand external review.
• Exposure to DOLE inspections, SEnA conferences, or NLRC proceedings.

Skills & Attributes

• Strong written English; able to produce clear, defensible case documentation.
• Sound judgment and the ability to stay neutral in contested situations.
• High discretion in handling confidential employee information.
• Organized and deadline-driven, with the ability to track multiple open cases at once.
• Proficient in HRIS, Google Workspace, and Microsoft Office.

Preferred

• Experience supporting multi-site or multi-country teams.

Why work for Ecosa

Ecosa is an eCommerce company dedicated to transforming our customers lives through their sleep. With a big focus on sustainability, we create sleep and home products that are proven to enhance sleep quality and take care of our planet. Founded in Australia in 2015, we have been lucky to serve over 300,000 happy customers in Australia, New Zealand, USA, Canada, and Hong Kong.

At Ecosa, we care about better sleep. We want you to arrive at work well-rested, so we've implemented a flexi-time scheme that means you can arrive at work when you're ready. We are looking for people who want to make a positive impact on the world, have an entrepreneurial spirit that sparks creativity and a mind that thinks outside the box. We aim to empower all our employees to make decisions that can help shape the future of Ecosa.

Benefits

• Competitive Salary
• Retirement Plan
• Leave Credits All Convertible to Cash
• HMO Plan + 2 Dependents Fully Covered
• Generous Performance Bonuses
• Annual Company Outing
• Flexible Leaves
• Great Career Progression
• Casual Friday, Everyday!

Ecosa is an equal opportunity employer and screens applications regardless of race, beliefs, orientation, gender identity or disability. We are growing fast, and this is a unique opportunity to grow your career with us. If this sounds like you, we want you on our team!

Important Note:

Our affiliate company in the Philippines, Ecscale Solutions Inc., will be the reporting point for employees hired in the Philippines.