HR Employee Relations Specialist

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The Role

The HR Employee Relations Specialist serves as the primary HR point of contact for night-shift employees, providing timely HR support and managing employee relations, HR operations, and employee lifecycle processes. The role promotes a positive workplace culture, ensures consistent application of company policies, and supports compliance with Philippine labor laws.

The position requires a hands-on HR professional who can independently manage routine employee relations cases, maintain accurate documentation, support performance management, and coordinate with Operations, the Day Shift HR team, and senior HR leadership on complex or sensitive matters.

Responsibilities

• Manage employee concerns, grievances, attendance issues, disciplinary cases, and workplace conflicts.
• Conduct preliminary investigations, review evidence, prepare case summaries, and draft employee relations documentation, including Notices to Explain (NTEs), Notices of Decision, and written warnings.
• Facilitate administrative hearings and coordinate DOLE/NLRC proceedings as authorized.
• Identify potential employee relations and legal risks, escalating complex or sensitive cases to senior HR leadership.
• Ensure consistent application of the HR Process Guide, employee handbook, company policies, procedural due process, and applicable labor laws.
• Advise employees and managers on disciplinary procedures, attendance, leave, performance management, and other HR matters.
• Identify process gaps and recommend improvements to HR leadership.
• Coordinate onboarding, orientation, employee check-ins, offboarding, and exit interviews.
• Monitor probationary employment milestones and coordinate regularization or non-regularization processes.
• Support Performance Improvement Plans (PIPs), performance reviews, and documentation of employee performance concerns.
• Support employee engagement, workplace culture, and retention initiatives.
• Provide accessible and timely HR support to night-shift employees and managers, collaborating with Operations, the Day Shift HR team, and other stakeholders to resolve concerns and implement HR programs.
• Ensure proper case handovers and follow-through on matters requiring cross-shift coordination.
• Maintain accurate employee records, ER case trackers, investigation files, and HR documentation while monitoring case deadlines, outstanding actions, and follow-ups.
• Prepare regular employee relations reports and maintain strict confidentiality of employee information.

Skill and Experiences

• Bachelor's degree in Psychology, Human Resources, Business Administration, or a related field.
• 3–5 years of relevant HR experience, preferably in Employee Relations or HR Operations.
• Working knowledge of Philippine labor laws, disciplinary procedures, and performance management.
• Strong written and verbal communication, analytical, organizational, and documentation skills.
• Ability to handle confidential matters, manage multiple priorities, and work independently within delegated authority.
• Proficiency in Microsoft Office and HR systems.

Work Arrangement

• Work onsite full-time and night-shift schedule.
• Amenable to report in BGC Taguig office