HR Employee Relations Specialist

Qualifications and Experience:

• Minimum of 2 years of relevant experience in Employee Relations, Human Resources, or a similar role, preferably within the BPO, KPO, Virtual Assistant, Shared Services, or other high-volume employment environments.
• Bachelor's degree in Human Resources, Psychology, Business Administration, Management, or a related field is preferred.
• Demonstrated experience in handling employee relations cases, including employee complaints and grievances, attendance and conduct concerns, workplace conflicts, performance-related matters, and disciplinary cases.
• Experience in conducting or supporting workplace investigations, gathering and evaluating relevant information, documenting findings, and preparing investigation reports and recommendations.
• Working knowledge of Philippine labour laws, DOLE regulations, and employment standards, with the ability to apply these appropriately in handling employee relations matters.
• Familiarity with disciplinary procedures and due process, including preparation of Notices to Explain (NTEs), administrative hearing documentation, Notices of Decision, and other ER-related correspondence.
• Excellent written and verbal English communication skills, with the ability to communicate sensitive or complex matters clearly, professionally, and appropriately.
• Strong interpersonal and conflict-resolution skills, with the ability to interact effectively with employees, leaders, clients, and other stakeholders at all levels.
• Strong analytical and problem-solving skills, with the ability to assess facts objectively, identify root causes, exercise sound judgement, and make appropriate recommendations.
• High level of integrity, confidentiality, discretion, and professionalism, particularly when handling sensitive employee information and workplace investigations.
• Excellent organizational and case-management skills, with the ability to prioritise and manage multiple ER cases, deadlines, investigations, and projects simultaneously.
• Demonstrated ability to work independently and make sound decisions with minimal supervision, while knowing when to escalate complex, high-risk, or potentially contentious matters to management or Legal.
• Proactive and solutions-oriented, with the ability to identify potential employee relations risks and recommend preventive or corrective actions.
• Strong documentation and report-writing skills, with keen attention to detail and accuracy.
• Proficient in Microsoft Office applications; experience with HRIS, case-management, ticketing, or other HR-related systems is an advantage.
• Ability to work effectively in a fast-paced, high-volume environment and manage confidential matters with maturity and professionalism.